CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Customer Service Representative-

Regular Full Time

Buffalo, NY 

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

 

Duties and Responsibilities:

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

 

Skills and Requirements:

• You have a passion for the “Customer Experience” and helping business become more successful. 
• 2+ years of office support in a customer service role is preferred.
• Solid computer and multitasking skills, Microsoft Office and CRM.
• Exceptional communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Strong decision making and analytical abilities.
• Must be able to pass a NON-DOT drug screen and physical.
• Customer facing coverage for retail store when needed. 
• Ability to lift 30 lbs. – 50 lbs. on a repetitive basis.
• Able to climb ladders on a repetitive basis.
• High School diploma / GED equivalent.
• The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.

Benefits:

• Medical benefits.
• Dental & vision benefits.
• Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
• Company provided life insurance policy.
• 401K.
• Paid time off.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.