Substance Use Disorder Tech (SUD Tech)

Job Description

Job Description

Job Summary: The Substance Use Disorder (SUD) Technician provides direct support services to individuals participating in Healing House's CSTAR outpatient treatment program. This position assists the clinical team with client engagement, intake processes, urine drug screening (UDS), group rehabilitative support services, outreach, and coordination of care. The SUD Technician serves as a key support role that helps ensure clients are connected to treatment, recovery resources, housing opportunities, and other needed services.

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Job Schedule

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M, Tu, F - 8:30am to 5pm

W, Thu - 11:30am to 8pm

General Accountabilities:

Client Intake and Engagement

• Assist with the intake and admission process for new clients.

• Conduct initial screenings and collect required demographic and program information.

• Obtain releases of information and other required admission paperwork.

• Assist clients in completing assessments, questionnaires, and intake documentation.

• Orient new clients to program expectations, schedules, policies, and procedures.

• Maintain regular contact with clients to encourage engagement and retention in services.

Urine Drug Screening (UDS)

• Collect and document urine drug screens in accordance with agency policies and procedures.

• Maintain chain-of-custody procedures when applicable.

• Ensure accurate recording and reporting of screening results.

• Maintain confidentiality and professionalism during the screening process.

• Monitor and maintain UDS supplies and equipment.

Group Rehabilitative Support Services

• Facilitate psychoeducational and rehabilitative support groups as assigned.

• Present curriculum and recovery-focused educational materials.

• Promote client participation and engagement during group activities.

• Document services in accordance with agency, funding, and regulatory requirements.

• Refer clinical concerns to licensed or credentialed clinical staff.

Outreach and Housing Coordination

• Conduct outreach to individuals seeking treatment and recovery services.

• Assist individuals in locating immediate recovery housing and other emergency resources.

• Coordinate with recovery housing providers, shelters, and community agencies.

• Follow up with referrals to ensure successful linkage to services.

• Support clients in overcoming barriers to treatment engagement.

Administrative and Program Support

• Maintain accurate, timely, and complete documentation.

• Enter required information into the electronic health record.

• Assist with appointment scheduling and reminder calls.

• Participate in team meetings, trainings, and supervision.

• Support agency events and recovery-oriented activities as assigned.

• Perform other duties as assigned.

This position does not require a counseling credential and operates under the supervision of clinical leadership. The SUD Technician does not provide clinical counseling, therapy, diagnosis, or treatment planning.

Skills/Job Qualifications

Qualifications:

• High school diploma or GED.

• Ability to work effectively with individuals affected by substance use disorders.

• Strong interpersonal, communication, and organizational skills.

• Ability to maintain professional boundaries and confidentiality.

• Basic computer proficiency and ability to learn electronic health record systems.

• Valid driver's license and reliable transportation.

Preferred

• Experience working in behavioral health, substance use treatment, recovery support services, healthcare, or human services.

• Personal or professional understanding of recovery-oriented systems of care.

• Experience facilitating groups or providing direct client support services.

Skills:

• Understanding of substance use disorders and recovery principles.

• Ability to build rapport with diverse populations.

• Ability to manage multiple tasks and priorities.

• Ability to work independently and as part of a multidisciplinary team.

• Knowledge of community resources and referral processes.

• Strong documentation and record-keeping skills.

Physical Demands

• Ability to sit, stand, walk, bend, and lift up to 25 pounds.

• Ability to travel between program locations and community resources as needed.

• Ability to operate standard office equipment.

This position operates in an outpatient behavioral health and recovery services environment and may involve community outreach, recovery housing coordination, and interaction with individuals experiencing substance use, mental health, housing, and other recovery-related challenges.