Home Solutions Specialist

Job Description

Job Description

At the Furniture Mall of Missouri, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Home Solutions Specialist! (What others would call a sales associate)

The BEST person for this role would be described as someone who is Humble, Hungry  and Smart . Humble that you put others needs above your own to serve and help others achieve their goals. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability. 

If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position. 

Position Title: Home Solutions Specialist

Reports to:  Home Solutions Manager  

Purpose of position:  To create a personal shopping experience that is unlike any other. To connect with and serve our guests to the best of your ability with the intention of finding the right solutions for everyone’s needs.  

Job Type: Full-time or Part-time, Schedules include evenings and weekends with two days off (in a row, if desired) during the weekdays.  

Main Objectives : 

• Be prepared to always serve customer needs in a way that ends in a happy guest.
• With management, set sales and service objectives monthly, annually and achieve those objectives.  Example areas:   Customer Success Rate , Follow-up and Total close rates, Average sale, Items per ticket, Dollars sold, Fabric / warranty percentage etc.
• Meet minimum monthly objectives within first 90 days of being active on the floor.
• Be able to gain rapport, discover customer needs and satisfy those customer needs.
• Know product line features and benefits for all products on the sales floor.
• Be knowledgeable of general principles of home decor and design i.e. furniture, accents, color schemes etc.
• Be knowledgeable of construction and comfort levels of all mattress and furniture models on the floor and be able to qualify and recommend the right match for your customer.
• Become a professional salesperson using all selling principles of the Guest Solutions Process including approach, rapport building, needs discovery, product presentations, answering objections, closing, follow-up, after the sale service and continuing contact with all potential customers.
• Make regular, planned follow-up calls on all customers who have delayed buying.  The closing ratio of these calls should be 40%.
• Continue to improve professional selling skills through personal development in self-study, making use of various resources (role-play, books, videos, self-study books, cassette tapes, etc.).
• Complete all paperwork related to sales and service promptly according to Furniture Mall standards.
• Create new ideas that will help improve store image, sales, and operations, and share them with management.
• Develop long-term customer relationships.
• Develop new customer leads through referrals from satisfied customers.

Qualifications:  

• High School Diploma or equivalent required
• Some college - preferred
• Minimum of one year experience in a retail selling environment -- preferred  
• 6 months experience in the Home Furnishings industry or related academic qualifications – preferred
• Positive attitude and work ethic
• Ability to work individually or with a team to achieve a common goal.
• Strong communication skills 
• Basic computer knowledge required 

Job Requirements:  

• Must be able to stand for up to an eight (8) hour shift.
• Must be able to work evenings and weekends
• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
• Undertake and complete other responsibilities as assigned in objective setting with store management.
• Undertake and support any policy, change, system or work rules the company implements regarding this position.

Pay Range:  This position has an effort-based pay system with a current range of $15-$34/hour. Pay rates change quarterly.

Benefits: 

• Best work/life balance ratio of any comparable retail position
• Free Cookies, Custard & Coffee! 
• Family-owned business with none of that corporate attitude  
• Employee Discounts

Full-time Benefits:  

• Medical, Dental and Vision insurance
• 401K with Company Match
• Complimentary Life Insurance
• Vacation Time
• Three paid Holidays: Thanksgiving, Christmas, and Easter

We are an equal opportunity employer and provide a drug free working environment. While Furniture Mall appreciates the interest of all candidates only those meeting specific job requirements may be contacted.