VLT Tech Supervisor

Responsibilities Know how to identify all components in the VLT machines Know how to operate power tools and other shop equipment safely and correctly Ensure that you and your staff understand the policies and procedures, internal controls, and Gaming Regulations and are in complete compliance at all times Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department and Gaming Uphold the integrity of vital information in and around the VLT Performance department Be an upbeat and positive role model and LEAD BY EXAMPLE. Display and encourage a teamwork atmosphere at all times Offer assistance with any issues that an employee or guest may have Issue coaching or corrective action documentation to team members Clearly define desired results and time expectations of all tasks given to the technicians Ensure that all technicians are capable of performing any and all tasks Ensure that all of your team members have the tools they need to perform their job Provide training for the technicians that can’t perform their job duties as expected Follow through with training, assistance, discipline and recognition for your team members Reward and recognize the team members that excel Pass down comprehensive status of all ongoing projects, special tasks and any important information to the incoming shift Partner with VLT Operations and other departments in providing friendly, helpful and efficient responses to any issues Partner with VLT Operations to address any guests’ service needs Keep updated on current events in and around the region and ensure that the technicians are aware of the events at their property Be involved with projects and meetings that may occur outside of your normal shift Be prepared to perform any and all functions of projects Ensure that all daily reports are run and problems investigated Review the upcoming schedule and make sure that your team members are aware of any schedule changes immediately Be prepared to work before/past the time of your normal shift and flexible in taking days off. Your shift must be covered at all times Ensure that the down game board is accurate Ensure that the tech shop is clean before you leave your shift Walk the floor every day during your shift to locate any missing chairs, broken chair brackets, broken glass, bulbs out, games down and any other repairs that are needed Complete any other duties assigned during your shift Have a passion to learn and teach Knowledge, Skills & Abilities Electronics repair and troubleshooting background Be able to read/explain the pay for the different EGD platforms Be able to perform all game recalls Be able to troubleshoot and repair common/uncommon problems with EGDs Knowledge of Microsoft Word and Excel Experience with VLT player tracking systems Education and Experience 2 years’ experience as a VLT technician Required Certification/License Must be able to obtain an Ohio Lottery Commission license Education Requirements High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr