Service Desk Analyst II
$26 per hourTemporary
Kforce has a client that is seeking a Service Desk Analyst II in Leawood, KS. Summary: We are seeking a hands-on Service Desk Analyst II who combines strong technical troubleshooting skills with a customer-focused approach. This individual will provide support across hardware, software, networking, and end-user technologies while ensuring issues are properly documented, prioritized, and resolved. Key Responsibilities:
- Respond to, evaluate, prioritize, and troubleshoot user issues involving hardware, software, networking, and related technologies
- Gather problem details and perform diagnostic procedures to identify root causes and resolve technical issues
- Escalate complex problems to internal specialists or external service providers when necessary
- Support desktops, laptops, handheld/scanning devices, and other technology used across business operations
- Log, track, and document incidents and service requests within an incident management/ticketing system
- Work within established SLAs and support processes to maintain a high level of customer service
- Monitor systems, logs, and technical consoles and take appropriate action when issues arise
- Provide ongoing support for deployed technologies, systems, and processes
- Identify opportunities to improve support processes and recommend best practices
- Participate in team projects, technical training, and knowledge sharing
- Participate in a 24x7 on-call rotation to support business continuity needs
- Communicate effectively with both technical and non-technical users
- Bachelor's degree in Computer Science or equivalent related experience in a technical support environment
- 3+ years in a service desk or technical support environment
- Superior written and verbal communication skills
- Strong analytical and problem-solving abilities
- Exceptional customer service attitude
- Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
- Certifications related to support of Microsoft products
- Certifications or training related to hardware troubleshooting and diagnostics
- Experience with SCCM
- Experience with InTune
- Experience with PowerShell
- Experience with the logistics industry
Vacancy posted 2 days ago
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