Multi Unit Manager

Job Description

Job Description

The Food & Beverage Multi Operations Manager is responsible for managing the operation of assigned QSR units in support of the location's Operations team. This position will be tasked with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. The F&B Multi Operations Manager is also responsible for managing his/her operations team, and performing other responsibilities as directed by their manager. This is an exempt position and reports to the Senior Operations team.

Essential Functions:

•Manages the day to day activities of team members an assigns responsibilities to ensure units are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly

•Ensures an exceptional level of food, speed of service and overall guest satisfaction

•Ensures that all products are prepared and presented in accordance with brand or company standards

•Analyzes and manages financial results of the units to ensure maximum profits are balanced with guest and team member satisfaction

•Uses judgment and discretion to resolves multifaceted questions and problems and refers more complex issues to the senior leadership team

•Monitors activities, duties and responsibilities of the management team to ensure they are performing high-level work on a daily basis

•Maintains an in-depth understanding/relationship of all applicable brand standards, and all procedures and protocols to maximize brand/landlord/labor relations

•Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

•Monitors and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures

•Manages the use and improvement of all systems, policies and procedures developed by FGB and its branded partners

•Identifies and executes hiring, termination, advancement, promotion or any other associate status change needs of the units

•Maintains effective communication and positive team member relations by ensuring all team member activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving team member relations issues, and managing incentive programs

•Provides the highest quality of customer service to the guest at all times, to include monitoring guest interactions to ensure proper training of all staff

•Supports and enhances working relationships with partners, landlords and the supporting departments

•Monitors progress towards unit goals and assigns team members to meet those objectives

•Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals

•Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:

•Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus

•Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience

•Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

•Possesses a proven background in maintaining strong cost control and quality standards

•Possesses knowledge and skills necessary to understand and use financial reports

•Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction

•Demonstrates strong leadership, personnel management and interpersonal skills

•Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent

•Demonstrates organization and multi-project time/issue management

Feel Good Reasons to join our crew:

• Weekly Pay
• Health/Dental/Vision Benefits
• Paid Time Off
• Flexible Schedules
• Bonus program up to 10% of your annual salary