Front Office Associate

RAYUS Radiology is looking for a Front Office Associate to join our team. The Front Office Associate will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration Greet and check-in patients scheduled for imaging services; process payments and copays as needed Answer phones and handle calls in an efficient and friendly manner Field phone calls appropriately for Center Team Members Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup Order office supplies as needed Maintain supply of patient information sheets Complete patient appointment confirmation calls and provide preparation instructions to patients Fax/scan reports, billing information, and medical release forms as requested (20%) Scheduling Arrange transportation, interpreters, and hotel accommodations for patients when appropriate Enter and submit patient exam orders Schedule referrals and ensure proper authorizations are obtained Process requests for image orders and CDs from both the referring physicians and patients Maintain an up-to-date and accurate database of all current and potential referring physicians (20%) Insurance Verify patient's insurance coverage Pre-certify all patient exams with the patient's insurance company Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines (5%) Completes other tasks and projects as assigned Remote Position No Status Full-time Requirements Required: High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel Preferred: Previous medical office experience Medical terminology and office background Insurance knowledge We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all DailyPay implementation is contingent upon initial set-up period. We are an EO Employer/Vets/Disabled. #J-18808-Ljbffr RadNet, Inc.