Regional Manager

Job Description

Job Description

Description:

Regional Operations Manager - Cedar Rapids Area

Reports To

Executive Director of Operations

Direct Reports

Office Managers, and any future Assigned Operational Support Roles

Position Summary

The Regional Manager is a high-impact leader responsible for the operational, clinical, and financial performance of multiple dental practices within a designated geographic area. This role bridges the gap between strategic leadership and day-to-day practice operations, driving alignment with company goals, ensuring excellence in patient experience, optimizing financial outcomes, and developing high-performing teams. The Regional Manager will serve as a mentor, coach, and performance driver, with strong analytical acumen and an operational mindset.

Operational Oversight

• Ensure execution of standardized operating procedures across all practices
• Conduct regular office visits to monitor cleanliness, team culture, safety protocols, and efficiency
• Evaluate practice performance using operational scorecards and audit tools
• Resolve escalated operational or patient issues quickly and professionally
• Implement workflow enhancements that improve patient access and reduce inefficiencies

Financial & Business Performance

• Analyze office-level and regional financial reports (P&L, KPIs, AR) monthly
• Drive cost containment initiatives including dental/office supply spend and staffing optimization
• Set and manage regional budgets in partnership with Leann
• Identify and address underperformance through corrective action plans
• Champion operational strategies that support EBITDA growth

Team Leadership & Development

• Lead recruitment, onboarding, and succession planning for office leadership roles
• Create individualized development plans for managers and key staff
• Facilitate weekly touchpoints with OM’s, monthly office performance reviews, and monthly Office Manager meetings
• Model and reinforce servant leadership principles
• Manage employee relations and support resolution of HR concerns

Clinical Collaboration & Provider Support

• Partner with Clinical Leaders and EDO to align clinical goals with operational performance
• Monitor and support daily provider schedules to optimize productivity
• Support transitions of clinical providers, including onboarding and exit planning
• Collaborate with providers to improve patient case acceptance and recall
• Assist in managing patient feedback and experience initiatives

Revenue Cycle Management & Compliance

• Collaborate with OM to review AR aging and resolve systemic billing issues
• Provide office training and guidance on best practices for claims, insurance verification, and collections
• Monitor and coach managers on front-office and financial presentation skills utilizing 10 step financial presentation SOP
• Ensure compliance with OSHA, HIPAA, and infection control protocols via audits and training

Strategic Planning & Growth Execution

• Contribute to development and execution of the company’s growth roadmap
• Support integration and stabilization of new acquisitions and de novo locations
• Partner with marketing to execute regional campaigns, promotions, and events
• Conduct competitive market analysis and identify local growth opportunities
• Present regional performance and initiatives to executive leadership quarterly (QBR)

Required Skills & Competencies

• Minimum 5 years of progressive multi-site leadership in dental or healthcare
• Deep understanding of P&L, budget planning, and strategic financial management
• High emotional intelligence and conflict resolution skills, ability to de-escalate situations effectively
• Ability to influence across multiple stakeholders and build cross-functional relationships
• Proficiency in Open Dental, Dentrix, Eaglesoft, Ascend (or equivalent)
• Analytical thinker with ability to interpret data and take decisive action
• Commitment to coaching, mentoring, and developing emerging leaders
• Change management expertise in rapidly growing environments

Work Schedule, Office Visit & Travel Expectations

• Full-time Position
• On-site field support required 3–4 days per week across assigned region
• Remote administrative work 1–2 days per week
• Evening and weekend availability for events, trainings, or urgent escalations as needed
• Ensuring to be present with office (supporting clinical in the back, sitting at front, should not be traveling to offices and “working” in a “side” office)
• Strategically plan and coordinate travel schedules to maximize regional coverage while ensuring cost-effective use of company resources.