Cloudbeds Support Specialist

Virtual Vocations Inc

Providing day-to-day support for Cloudbeds PMS, the full-time Cloudbeds Support Specialist will assist resort teams with system usage, troubleshoot issues, and implement operational enhancements in a remote environment. Key responsibilities Deliver daily support for Cloudbeds PMS using ticketing and messaging platforms across multiple properties Assist with system updates, new feature rollouts, and workflow improvements while maintaining standardized configurations and documentation Serve as Tier 1-2 support for Cloudbeds-related issues, helping front desk, housekeeping, reservations, and accounting teams with best practices Required qualifications 2+ years of experience with Cloudbeds PMS or similar hospitality systems Experience supporting hotel or resort operations Strong troubleshooting and organizational skills Ability to manage multiple priorities across properties Proficiency with Google Workspace and spreadsheets

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Vacancy posted 4 days ago

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