IT Support Specialist III

IT Support Specialist IIIWe are looking for a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you'll be the go-to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You'll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits—playing a key role in keeping our environment secure, efficient, and scalable.What You Will Do:Systems KnowledgeVendor & Systems CoordinationInfrastructure & Office IT SupportAccess Management & SecurityCompliance & Audit SupportEmployee Lifecycle SupportIT AdministrationWhat You Will Need:4+ years of experience in IT support, systems administration, or a related roleStrong understanding of IT infrastructure, end-user support, and access managementExperience in the financial services industry is strongly preferred.Familiarity with compliance frameworks such as SOC 2 is preferredExperience working with third-party IT vendors is a plusStrong organizational and problem-solving skills with the ability to manage multiple prioritiesClear communication skills and a service-oriented mindsetMust be self-driven and a team player.Certifications (preferred)Microsoft certifications (MS-900, AZ-900, MD-102)AWS/Azure Associate-levelBenefits:Competitive compensation programsEmployer-sponsored medical, dental, and vision insurancePaid Life & AD&D Insurance (for employees and families)Paid Disability Insurance (STD + LTD)Paid Parental LeavePaid Vacation and Sick LeavePaid HolidaysVoluntary Supplemental InsuranceSafe Harbor 401(k) plan with employer matchAnd other benefits and perks!Position Type and Expected Hours of Work:This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department.US Work Authorization Is Required Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.EEO StatementA-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact View email address on click.appcast.io and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.DisclaimerThe above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.