C-Store Associate

C-Store Associate

The C-Store Associate is responsible for customer service, sales, inventory, and maintenance of the C-Store. The position is also responsible for providing excellent service to members and patrons, working as a team, accurate transactions, and following safety policies and procedures.

Essential Duties and Responsibilities

(Includes the following and other duties may be assigned.)

Responsible for:

• Providing excellent customer service.
• Promoting and selling products and services.
• Accurately balancing the cash drawer, daily sales, and inventory.
• Ensuring that interior and exterior of fuel facility are neat, clean, and in good condition, and reporting to the C-Store Manager any issues that may need resolution.
• Working cooperatively with other locations to help ensure company goals are met.
• Managing difficult or emotional situations, responding promptly to customer needs, resolving questions, complaints, and concerns immediately and meeting commitments.
• Communicating effectively by verbal and written means with customers, employees, and management.
• Maintaining and promoting safety awareness; following safety policies, procedures, and reporting requirements.
• Understanding and complying with applicable state and federal regulations.
• Ability to work schedules that vary with prompt and regular attendance.
• Operating Microsoft Word, Excel, and Outlook as needed.
• Daily housekeeping of work area.
• Reporting to the manager on any cost-saving opportunities.
• Securing facilities and equipment when closing.
• Promoting and adhering to the company Core Values of honesty, integrity & teamwork.
• Adherence to safety policies.
• Adherence to cooperative credit policy.
• Working with other cooperative staff at other locations to ensure cooperative goals are met.
• Presenting a clean and professional appearance.
• Promptly and regularly report to work and work overtime hours as needed.
• Employee is required to perform all other duties as directed.

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, demands, and environments described below are representative of those an employee encounters while performing the essential functions of this job. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience. This position requires proficient computer operation skills. Willing to seek out and attend additional continuing education, seminars, classes or other job-related education requirements or opportunities.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the cooperative.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and weights.

Certificates, Licenses, and Registrations

This position does not require certificates, licenses and/or registration.

Reasoning Ability

The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems with several concrete variables in standard situations. Must be able to think quickly and perform a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate PPE as dictated by need, regulation and labeling.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, read, talk and/or hear. The employee is regularly required to sit. The employee is frequently required to stand; walk; handle, or feel; reach with hands and arms; and occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments. The noise level in the work environment is usually moderate.