Customer Service Representative

Customer Service Representative

Tri-State Water, Power & Air is growing and looking for a Customer Service Representative to join our team! In this role, you'll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.

Responsibilities:

• Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls
• Schedule service and maintenance appointments efficiently and accurately
• Follow up with customers to ensure appointments are completed and their needs are met
• Document interactions in company systems with attention to detail
• Collaborate with internal departments to ensure excellent service delivery
• Help maintain a positive and productive work environment

What We're Looking For:

• Friendly, dependable, and professional phone presence
• Great communication and conversation skills
• Ability to multitask and work in a fast-paced environment
• Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required)
• Previous customer service experience is a plus

What We Offer:

• Competitive hourly pay
• Paid training and ongoing development
• Medical, Dental, Vision, and Life Insurance
• Paid time off (vacation, holidays, and sick days)
• Short-Term Disability
• 401(k) retirement plan
• Performance-based rewards and incentives

Hours of Operation: Monday – Friday: 8 AM – 6 PM Saturday: 8 AM – 2 PM (every other Saturday required)

About Us: Tri-State is a leader in home services across the region, offering products like water treatment systems, whole-home generators, and a variety of other residential services. Our customer service team is the heart of our business—dedicated to making life better one interaction at a time. Join a company that values people, purpose, and performance. Come grow with us!

Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history. #IND