Customer Relations Specialist

Dealership:L0434 Suburban Ford of Waterford

Suburban Ford of Waterford

All Experience Welcome | Customer Relations Specialist

• Pay: to be discussed during in-person interviews

• Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.

Why Join Our Team?

This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.

What You'll Do

• Leading CR process management at assigned stores by observing, installing, and training approved processes.

• Call sales customers to follow up on their experience and satisfaction with their vehicle.

• Listen to incoming calls and coach team members on improving their customer communication skills.

• Provide assistance with administering Employee Satisfaction Survey programs.

• Draft response letters to the DOJ as necessary.

• Maintain a working knowledge of the Performance Dashboard.

What You'll Bring

• Acceptable Driving Record

• Team-Player Mentality

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.