Claims Processor - Data Entry

Responsible for the investigation of home damage claims by obtaining information from client’s portals such as Bob’s Discount Furniture, Home Depot, Macy’s, Cardi’s, Ethan Allen, Mattress Firm • Provide weekly summaries to these clients in order to keep them updated on the progress of open claims. • Secure proper records, documentation, photos, and estimates from upset customers by putting them at ease ensuring that their claims will be handled efficiently for proper settlement and restoration to their property. • Analyze claims to determine the probable cause, negligence, and damages. • Communicate findings with Depot Managers at weekly claims meetings for resolution. • Call customers advising them of their settlement amounts. • Process driver debits and submit them to accounts payable for customer settlement checks and charge back the corresponding independent contractors for the damages caused at the time of delivery. • Ability to communicate directly with drivers, customers, 3rd party claimants, independent adjusters, law enforcement officers, and other stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Excellent written and verbal communication. • Document all claim activity timely and effectively in a manner which supports the outcome of the claim file. • Strong analytical skills necessary to make decisions and resolve issues inherent in the handling of claims. • EDUCATION AND EXPERIENCE • Associate’s degree in Claims, Risk management, and/or equivalent motor vehicle accident transportation claims experience. • Prior experience with the intake and triage of accidents or other reports of loss preferred The expected starting pay range for this position is $22.46 - $29.94 per hour. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. By clicking “Submit” you are expressly consenting to our Privacy Policy (available at

and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy. Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.