Senior Manager, Genesis Sales Field Ops (Southern Region)

At Genesis, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

Field

WHAT YOU WILL DO

The Senior Manager, Genesis Field Operations will lead national efforts in the rollout of field initiatives and communications and managing the VIP program. This role is both operational and strategic in nature, working closely with regional counterparts and field personnel by communicating field priorities managing the completion field initiative assignments. In addition, this role will serve as the key liaison between the field and the HQ departments. The selected candidate will work closely with key stakeholders within Genesis Motor America (GMA), to ensure alignment with and concurrence from our Product Strategy, Customer Experience, Marketing, Sales Operations, Customer Care and Customer Service departments.


HOW YOU WILL MAKE AN IMPACT

• Lead GMA's national field initiatives and communications, including Field Priorities, field assignment tracking and completion, initiative rollouts, and monthly field calls.
• Support regional strategy initiatives in collaboration with Regional and Strategy teams through region reviews, IMS (Individual Market Strategy) meetings, and regional roundtables.
• Coordinate with HQ departments for field notices, announcements, and postings.
• Serve as lead for managing and coordinating retailer and field training initiatives across departments.
• Manage organizational distribution lists.
• Develop strategy, operational management, and oversight of the Genesis VIP/Concierge Program.
• Serve as subject matter expert for all aspects of VIP/Concierge.
• Support VIP, Genesis House, and Studio Programs.
• Provide support for new vehicle launches and programs.
• Manage the Genesis Circle Program in collaboration with GMA Incentives and HMNA Finance, including Circle Cash development and pricing implementation.
• Coordinate strategy alignment across GMA.
• Manage the regional goodwill budget and identify trends in goodwill spend.
• Hire, train, motivate, develop, and retain staff while effectively managing time, materials, and budget.
• Provide strategic recommendations to senior leadership to support future success.
• Support special projects as needed.
• Review concierge-related vendor proposals and make recommendations to GMA leadership.
• Manage direct reports, conduct performance evaluations, and develop annual business focus plans.

WHAT YOU WILL BRING TO THE ROLE

• Must have a high school diploma.
• Bachelor's degree preferred.
• Master's degree a plus.
• Eight or more years of automotive retail and/or OEM experience.
• At least five years of automotive field or market experience highly desired.
• Understanding of automotive industry (OEM & Retail) processes; specifically in the areas of distribution, CRM, digital retailing, vehicle delivery and sales KPI's.
• Experience developing, implementing and communicating business strategies and plans.
• Experience establishing Key Performance Indicators.
• Strong problem-solving abilities with the capacity to make decisions and act with an entrepreneurial mindset, while working collaboratively within a team environment.
• Skilled in managing a fast-paced environment, handling multiple projects, and coordinating with agency personnel.
• Proficient in creating and delivering executive -level presentations and related materials.
• Strong written and oral communication skills.
• Strong Project Management Skills with attention to detail.
• Experience with Salesforce, Market Master Online, Experian Velocity, SAP, Microsoft Word, Power Point, and Excel.

WHAT HYUNDAI CAN OFFER YOU

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs
• Compensation Range: $114,800.00 - $164,000.00 annual base salary

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.


OTHER DETAILS

• Normal Office Duties.
• Must be able to travel domestically (up to 80%).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.