Housing Supervisor

A national housing consulting firm that manages Housing Choice Voucher (Section 8) program operations on behalf of public housing authorities is hiring a Housing Supervisor to run daily onsite office operations for its Chicago team. This is the frontline leadership seat for a busy public-facing office: the Supervisor sets the tone for customer service, is the first point of escalation when a participant or landlord issue gets difficult, manages workflow and deadlines across a small onsite team, and represents the company to the housing authority and its partners inside the building. The office runs a high-volume, in-person walk-in day each week, so this is a hands-on, high-visibility leadership role. The right person will build real credibility with the client by being the one leader consistently on-site.

• Anticipate $52K-$60K+ base salary, based on experience
• Benefits include: Health, Dental, Vision, 401(k) with Roth option, Employee Assistance Program, employer-paid life/AD&D insurance, supplemental critical illness and family-travel protection coverage,
• PTO, paid personal days, paid holidays, and pet insurance
• Full-time, Monday-Friday, onsite schedule (8:30 AM-5:00 PM); this is an in-office role with no hybrid or remote component

Overview

• Serve as the primary onsite representative for program participants, landlords, and visitors, setting the tone for service quality
• Own first-line escalation for difficult customer situations, applying de-escalation skill and sound judgment
• Oversee daily office workflow, deadlines, and case queues to keep service moving and files compliant
• Coach and mentor onsite (and potentially remote) team members, building a positive, accountable team culture
• Manage timecards, scheduling, and recurring reporting for the office
• Partner with the housing authority's staff and other building partners to keep communication open and issues resolved quickly

Preferred Skills and Experience

• Bachelor's degree in Business Administration, Public Administration, Housing Management, or a related field, preferred
• Housing Choice Voucher (HCV) program credential, preferred
• Certification in an affordable housing program area (HCV, Public Housing, LIHTC), preferred
• Supervisory or team-lead experience in a customer-facing or public-benefits environment, required (flexible on years for the right candidate)
• Experience with a Housing Choice Voucher or similar public-benefits program, required (flexible on years for the right candidate)
• Strongly Preferred — experience specifically in annual recertifications, interims, or rental-increase processing
• Strong Microsoft Office skills and comfort learning housing-specific case-management software
• Able to pass a background check and drug screen

Keywords: Housing Choice Voucher, HCV, Section 8, public housing, affordable housing, HUD, housing supervisor, occupancy supervisor, program supervisor, team lead, recertification, rental increases, landlord relations, tenant relations, case management, income verification, PHA, housing authority, customer service leadership, government programs, compliance, workflow management, de-escalation, Chicago

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