Office Assistant - Marina

Marina Administrative Support

Based on our internal equity review process, the starting salary for this position will be $19.88. The current full hourly range for this position is $19.88 - $23.28.

Come work on the water at the Point Defiance Marina! Under the direction of the Point Defiance Marina Supervisor and Assistant Supervisor, you'll provide administrative support for the Point Defiance Marina and the ongoing short and long term tenant accounts managed within it. This position performs clerical and administrative duties and specialized tasks in support of the Marina. Serves as the point of direct contact with Marina tenants, other employees and the public at large. Duties include, but are not limited to, providing information, assigning new accounts, tallying daily revenue, typing and updating of Marina records. The Point Defiance Marina provides short and long term moorage for in-water vessels, dry storage for small vessels, and kayak storage, and those leases are managed through software and paper files. Independently organizes, prioritizes, and initiates work activities, resolving problems and deviations in accordance with instructions, policies, and accepted practices. Guidance is provided in new or unusual situations. This role requires initiative in completing most assignments independently without specific instructions. You'll spend some of your day outside at the Marina while you assist customers with on-water moorage spaces and upland dry storage lockers. You'll administer various applications and lists, and your eye for organization and detail will help ensure a great experience for our marina customers.

Applications are reviewed as they are received. This position will remain open until filled.

Work where you play! Join our team at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.

Provide administrative support for marina operations by supporting tenant accounts, maintaining records, processing revenue, and coordinating customer communication in alignment with established procedures.

In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

Essential Duties

• Provide information and assistance to tenants, customers, and the public regarding marina services, rates, and storage options.
• Assign moorage and storage, process fees, issue keys, and update records.
• Handle customer forms, applications, deposits, and payment processing.
• Prepare routine financial and management reports.
• Maintain tenant records and handle routine marina correspondence.
• Perform general clerical, reception, and office support duties.
• Operate a motorized vehicle to travel to multiple locations to carry out essential duties. Adhere to all driving laws and safety rules.
• Perform other duties as assigned.

In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments. Provide clear work direction and guidance to assigned team.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

Minimum Qualifications

• At least 18 years of age.
• 2 years of administrative experience required.
• Valid Driver's license with acceptable driving record required.

Additional Information

HOURS/SCHEDULE:

• 29 hours per week.
• Office hours are Monday-Friday 9:00am-5:00pm. Shift is slightly flexible, but targeting Mon, Tues, Thurs, Fri, 6-8 hours per day

COMPETENCY REQUIREMENTS:

• Demonstrate professionalism, integrity, and accountability.
• Demonstrate administrative competency by maintaining clear communication, and completing routine tasks accurately and efficiently.
• Treat all participants, coworkers, volunteers, and guests with respect.
• Foster a welcoming, inclusive, and supportive environment.
• Communicate clearly and collaborate effectively as part of the team.
• Show initiative, adaptability, and sound judgment.
• Model organizational values and deliver excellent customer service.
• Maintain thorough knowledge of assigned programs, activities, and services.
• Understand and follow all safety guidelines and practices.
• Handle conflict and solve problems with good judgment, patience, and courtesy.
• Respond appropriately to emergency situations.
• Build and maintain effective working relationships with staff, participants, and the community.
• Follow written and verbal instructions.
• Safely perform job tasks across various park and non-park settings.

Work Environment:

• The work environment includes both indoor and outdoor conditions with exposure to fluctuating temperatures seasonally which can routinely be hot, cold, humid, windy, and/or damp with exposure to year-round weather.
• The office work environment is an active hub space with collaborative workstations where background noise from collaborative discussions, phone calls, impromptu meetings, and/or team activities are common.
• Work shifts are assigned to meet operational needs, including flexible schedules, rotating shifts, call-back shifts, overtime shifts, nights, holidays, and/or weekends

Hazards:

• Employees are occasionally working in required Personal Protective Equipment (PPE).
• Working around, over, and/or near open body of water as well as slippery surfaces.
• Occasional interactions with disgruntled customers.

Abilities:

• Continually perform sustained and repetitive activity, labor, and effort that includes: Operate and/or use keyboards, phones, and office equipment.
• Stationary positioning for extended periods of time.
• Observing, inspecting, identify and/or perceiving details at close range while following and/or preparing records and reports.
• Communicate effectively in person and over the phone to exchange accurate information and/or instructions to others.
• Move throughout facilities and/or properties for extended periods of time or distances including on uneven terrain, narrow, and/or slippery surfaces at a consistent pace with ability to ascend/descend gangways, ladders and/or stairs.
• Position self to perform tasks and/or essential duties of role.

• Frequently perform sustained and repetitive activity, labor, and effort that includes: Moving, exerting force, and/or positioning objects weighing up to 10 pounds; occasionally up to 20 pounds.
• Observe, assess,