Team Lead

Overall Job Summary The Team Leader assists the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives, delivering a Legendary Customer Experience. The Team Leader promotes a safe and productive work environment and trains Team Members on the appropriate application of policies and procedures. Essential Duties and Responsibilities (Min 5%) Maintain regular and predictable attendance. Work scheduled shifts with flexibility to cover varied hours, days, nights, weekends, and overtime as required. Uphold and promote a safe, productive work environment by following and enforcing policies and procedures. Deliver Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Perform a combination of the following duties throughout 95% of the day (mix may vary but all must be performed accurately, efficiently and safely without advance notice): Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recover merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure a Legendary shopping experience. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well‑being of birds; sanitize and maintain poultry holding tanks and care for birds as required. Operate forklift and baler. Complete all documentation associated with the above duties. Obtain required licenses or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Minimum age 18 years with a valid driver’s license. High school diploma or equivalent is preferred but not required; must read, write, and count accurately. Preferred Knowledge, Skills or Abilities Basic computer skills. Strong interpersonal skills with the ability to resolve issues ethically and with minimal conflict. Ability to perform and execute the principal responsibilities of Team Members. Working Conditions Indoor work with moderate noise; outdoor areas with hard surfaces (concrete, asphalt, etc.). Shift lengths vary by store; typically no less than 4 hours and may exceed 8 hours. Must adhere to company safety training and guidelines. Ability to work outdoors in adverse weather conditions. Physical Requirements Move and transfer merchandise up to 50 pounds; push and pull up to 2000 pounds using material‑handling equipment. Occasionally lift or reach merchandise overhead. Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Move throughout the store for the entire shift. Safely access all store areas. Operate equipment such as forklift, baler, pallet jack, computer, and cash register. Read, write, and count accurately for documentation. Communicate effectively with team members and customers. Process information/merchandise through the point‑of‑sale system. Handle contact with birds/poultry as required. Complete required training and certification for propane dispensing if applicable. Travel as required in support of district needs. Drive or operate a vehicle for business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position and is not intended to be a comprehensive list. A Team Member should perform all duties as assigned by his/her supervisor. #J-18808-Ljbffr