Human Resources Program Manager

Job Title: Program Manager, Professional Certifications

Industry: Healthcare / Human Services

Location: Bridgeville, PA (Hybrid - 1 to 2 days onsite)

Assignment Type: Direct hire, full-time, exempt

Pay: $70,000 to $75,000 per year

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM, 40 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

A large, well-established organization that supports individuals and families through a range of human services programs. The team is collaborative, mission-focused, and committed to high standards.

Job Description:

We're looking for a Program Manager to run professional certification programs within our Learning and Development team. You'll guide employees from sign-up through certification, keep programs organized and on schedule, and use participant data and feedback to make each cycle better than the last. This is a strong fit for someone who enjoys developing adult learners and thrives on both coaching and analytics.

Key Responsibilities:

• Manage certification programs from start to finish, including recruitment cycles, enrollment, onboarding, scheduling, materials, study sessions, exam milestones, and completion requirements
• Work with department leaders to determine certification priorities, identify potential participants, and explain time commitments, milestones, and available support
• Check in regularly with participants, track their progress, and offer coaching and problem-solving help
• Spot missed milestones or participation challenges early and escalate them when needed
• Lead small-group study sessions and arrange additional resources that build confidence and peer learning
• Keep programs documented with up-to-date calendars, records, and reports covering enrollment, participation, exam attempts, pass rates, and time to certification
• Analyze program data to uncover trends and recommend practical improvements
• Serve as the liaison with external certifying bodies and internal partners on requirements, schedules, and changes
• Build and maintain consistent processes, templates, and communications across departments
• Support long-term planning by reviewing workforce changes, certification expirations, and participation trends, and share emerging risks and opportunities with L&D leadership
• Gather feedback from participants and stakeholders to evaluate effectiveness and refine the program

Qualifications:

• 5+ years of experience coordinating programs, projects, professional development, certification activities, or learning initiatives
• Strong analytical and problem-solving skills with a proactive approach
• Proficiency in Microsoft Office
• Comfort working with program data and reporting
• Preferred: bachelor's degree in human resources, education, organizational development, business administration, or a related field (relevant experience may be considered in place of a degree)
• Preferred: experience supporting adult learners, employee development, or professional certification programs
• Preferred: background in healthcare or human services

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.