Retail Support Specialist

Retail Banking CoordinatorManhattan Main - Manhattan, KS 66502; Manhattan West - Manhattan, KS 66502; Topeka River Hills - Topeka, KS 66615OverviewPosition Type: Full Time Job Shift: Day Education Level: High School Degree Travel Percentage: Up to 25% Category: Retail BankingDescriptionWhen you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.We are currently looking for a Retail Banking Coordinator to join the Landmark team in our central region. Here are all the details:HOW YOU WILL CONNECTProvides leadership and management for a team in an assigned region that consistently delivers the Landmark National Bank commitment To be champions and catalysts for our communities. Models exceptional customer service and demonstrates a high level of knowledge of all bank products and services. Responsible for building and maintaining relationships with new and existing customers and represents a positive bank image through community engagement. Accountable for efficient, compliant, and profitable operations at all regional locations. Holds team accountable for service and sales performance standards, and provides necessary supervision, training, coaching and development to support team success. Works closely with team, other bank divisions, and bank leadership to develop, monitor, and achieve branch and regional goals.WHO YOU AREBachelor's Degree in Business or related field, or equivalent work experienceSupervisory and management experienceMaintain a high degree of discretion and confidentialityDemonstrated leadership skillsAble to exercise sound business judgementStrong planning and organizational skillsAdvanced communication and customer service skills, including experience with presentationsConsumer lending experience, preferredAdvanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)WHAT YOU WILL DOProvide excellent customer service by modeling the Landmark National Bank commitment To be champions and catalysts for our communities, which includes training, coaching, and developing your team in assessing and addressing customer needs.Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.Build and maintain relationships with all customers, your team, and community partners.Serve customers with consumer loan needs by accepting, inputting, closing, and approving consumer loan requests, and train and mentor your team in the delivery of consumer loan services.Represent Landmark National Bank through community engagement to advance the bank's reputation both during and after business hours.Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.Collaborate with team, other bank divisions, and bank leadership to develop, monitor, and achieve branch and regional goals.Supervise, train, coach, and develop your team of associates and managers, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.Manage your professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.Responsible for performance counseling, including making and recommending disciplinary action decisions.Utilize prescribed hiring process to select team members.Engage in and initiate Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.Demonstrate ability to exercise sound business judgement, including collecting and analyzing data to inform decisions.Represent the bank well in the community.Performs other duties and projects as assigned.Adhere to bank policies and procedures.QualificationsPHYSICAL DEMANDSThe physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the associate is frequently required to sit or stand, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The associate is occasionally required to move about the facility. Visual ability to view a computer screen for long periods of time is required.The associate must occasionally lift and/or move up to 30 pounds.Evening and weekend work based on business need.Valid driver's license.Ability to travel to banks in region.Benefits We Offer YouGroup health, dental, and vision insurance optionsHealth savings accounts (HSA) and Flexible spending accounts (FSA)Fully paid Life Insurance and Long-term disability401k options with 401k Matching and Profit Sharing Retirement PlanPaid Time Off (PTO) program in addition to 11 paid holidaysDiscount on various bank servicesEmployee ReferralsWellness Reimbursements529 College Savings Plan Payroll DeductionA credit and background check is a final part of the hiring process.Landmark National Bank is an EEO/ADA/Veteran employer.