Family Support Specialist (Concord, NH)

Job Description

Job Description

Family Support SpecialistHealthy Families America Program | Concord, NHFull-TimeEvery Family Deserves Someone Who Believes in Them.

The early years of a child's life are filled with incredible opportunity—and sometimes incredible challenges. At Waypoint, we believe every family deserves compassionate support, encouragement, and the resources they need to build a strong foundation for the future.

Our Healthy Families America program partners with parents during one of the most important times in their lives, providing education, guidance, and encouragement that helps children thrive and families grow stronger together.

We're looking for a compassionate, relationship-focused professional to join our Family Support team in Concord. If you're passionate about empowering families, building meaningful connections, and creating lasting change in your community, we'd love to meet you.

About the Role

As a Family Support Specialist, you'll partner with expectant parents and families with young children through regular home visits, providing education, support, advocacy, and encouragement tailored to each family's unique strengths and goals.

This role is built on trust and relationships. You'll meet families where they are—both literally and figuratively—helping them build confidence as parents, celebrate milestones, navigate challenges, and connect with valuable community resources.

Working alongside schools, healthcare providers, community agencies, and fellow Waypoint team members, you'll become an important part of each family's support network while helping children get the strongest possible start in life.

Reflective supervision and ongoing professional development ensure you'll always have the support you need to do this meaningful work.

What You'll DoBuild Meaningful Relationships with Families

• Conduct regular home visits using the Healthy Families America evidence-based model.
• Build trusting, strengths-based relationships with families through empathy, respect, and encouragement.
• Support healthy parent-child relationships and positive child development.
• Help parents identify goals, celebrate successes, and overcome challenges.

Empower Families Through Education and Support

• Provide parenting education, child development information, and family support.
• Assist families in creating individualized goals and plans for success.
• Connect families with community resources, healthcare providers, schools, and social service agencies.
• Advocate for families while empowering them to confidently navigate systems independently.

Collaborate with Community Partners

• Partner with medical providers, schools, early childhood programs, and community organizations to ensure coordinated support.
• Facilitate and participate in family group activities and events through the Concord Family Resource Center.
• Work collaboratively with colleagues to ensure families receive comprehensive, coordinated services.

Support Program Excellence

• Maintain timely, accurate, and confidential documentation.
• Complete assessments, service plans, and required program documentation.
• Participate in reflective supervision, staff meetings, and ongoing professional development.
• Help strengthen the program through collaboration, continuous learning, and quality improvement.

Our Culture: How We Show Up

At Waypoint, our people are at the heart of everything we do.

We foster a workplace where employees feel welcomed, respected, supported, and empowered to bring their authentic selves to work every day. We believe that the best outcomes happen when compassionate people work together with courage, curiosity, and a shared commitment to helping others.

What We're Looking For

• Associate's degree required; Bachelor's degree in Social Work, Human Services, Psychology, Education, Early Childhood, or a related field preferred.
• One to two years of experience in home visiting, parenting education, family support, infant/toddler development, or related services preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple families and priorities.
• Ability to maintain accurate documentation and confidentiality.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel; experience with Office 365 and SharePoint is a plus.
• Ability to work independently while collaborating as part of a supportive team.
• Flexibility to meet families where they are, including home visits and occasional transportation assistance when appropriate.
• Valid driver's license, reliable transportation, acceptable driving record, and required automobile insurance.
• Successful completion of criminal and motor vehicle background checks.

Why You'll Love Working at Waypoint

At Waypoint, we believe supporting families starts with supporting our employees.

Benefits & Perks

• Comprehensive benefits package including Medical, Dental, Vision, Paid Family Medical Leave, and Pet Insurance
• Generous paid time off, including vacation, sick, personal time, and 10 paid holidays
• Retirement savings plan with employer match
• Generous mileage reimbursement
• Half-Day Fridays during the summer
• Ongoing training, educational assistance, and professional development
• Opportunities for career growth across a wide variety of programs
• Flexible, family-friendly work environment that values work-life balance
• Supportive leadership that invests in your success

Help Build Stronger Families, One Relationship at a Time

Every conversation matters.

Every home visit creates opportunity.

Every relationship has the power to change a family's future.

If you're looking for meaningful work where compassion, collaboration, and purpose come together every day, we'd love to welcome you to Waypoint.

Apply today and become part of a team that provides Help Along the Way.

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