Regional Multifamily Operations Leader

Overview:

CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by incorporating data and technology with hyperlocal customer service to all units.
We are seeking an experienced and results-driven Regional Property Manager to oversee the operational, financial, and physical performance of a portfolio of multi-family residential communities. The Regional Property Manager will provide leadership, guidance, and support to on-site management teams while ensuring each property achieves occupancy, revenue, resident satisfaction, and asset preservation goals.
The ideal candidate is a strategic leader with strong financial acumen, extensive knowledge of multi-family property management, and a passion for developing high-performing teams.
Portfolio Management
Oversee the day-to-day operations of multiple multi-family communities within an assigned region.
Ensure properties consistently meet or exceed occupancy, revenue, and NOI goals.
Monitor property performance through regular financial and operational reviews.
Conduct routine site inspections to ensure curb appeal, maintenance standards, and compliance with company expectations.
Financial Management
Develop, review, and manage annual operating budgets.
Analyze monthly financial statements, variances, and key performance indicators.
Implement strategies to maximize revenue while controlling operating expenses.
Monitor delinquency, bad debt, and collections.
Leadership & Team Development
Recruit, train, mentor, and evaluate Community Managers and regional support staff.
Foster a culture of accountability, collaboration, and exceptional customer service.
Conduct regular performance evaluations and coaching sessions.
Support succession planning and employee development initiatives.
Operations
Ensure compliance with company policies, fair housing laws, landlord-tenant regulations, and local, state, and federal requirements.
Partner with maintenance leadership to ensure preventative maintenance programs are implemented.
Oversee capital improvement projects, renovations, and property transitions.
Respond to escalated resident concerns and resolve complex issues professionally.
Marketing & Leasing
Review market trends and competitive analysis.
Collaborate with marketing teams to maximize occupancy and resident retention.
Monitor resident satisfaction and online reputation management.
Reporting
Prepare and present regular operational and financial reports to senior leadership.
Develop action plans to improve underperforming assets.
Maintain accurate records and ensure timely reporting.
Bachelor's degree in Business, Real Estate, Property Management, or a related field (or equivalent experience).
5–7+ years of progressive multi-family property management experience.
Minimum of 3 years managing multiple properties or a regional portfolio.
Proven success managing budgets, financial reporting, and NOI performance.
Strong understanding of Fair Housing regulations and landlord-tenant laws.
Excellent leadership, communication, and organizational skills.
Proficiency with property management software (AppFolio, Yardi, RealPage, Entrata, OneSite, or similar).
Valid driver's license with the ability to travel regularly throughout the assigned region.
Knowledge, Skills & Abilities
Strong financial analysis and budgeting skills.
Strategic planning and problem-solving abilities.
Exceptional leadership and team-building skills.
Ability to prioritize multiple properties and completing deadlines.
Strong negotiation and conflict resolution skills.
High level of professionalism and integrity.
Excellent written and verbal communication.
Performance Expectations
Achieve occupancy and revenue targets.
Improve resident retention and satisfaction.
Maintain budget compliance and expense control.
Develop and retain high-performing site teams.
Ensure regulatory and company policy compliance.
Drive operational excellence across the portfolio.
Physical Requirements
Frequent travel between properties.
Ability to walk communities, climb stairs, and inspect property conditions.
Competitive salary
Performance-based bonus opportunity
Health, dental, and vision insurance
401(k)
Paid time off and holidays
Professional development and certification assistance
Employee housing discount (where applicable)
How to Apply:
Please submit your resume and cover letter detailing your qualifications and interest in the Maintenance Supervisor position at CYM Living. We look forward to reviewing your application and discussing how you can contribute to our team.
CYM Living is an equal opportunity employer.

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