Case Manager - Outreach

Position Position Title: Case Manager - Outreach Reports to: Director of Outreach Pay: $27.12/hour FLSA: Full-time (40 hours/week), Non-Exempt (hourly) Schedule Saturday-Sunday off, 7 am - 3:30 pm Friday, Sunday off - 7 am - 3:30 pm Wednesday, Sunday off - 7 am - 3:30 pm Tuesday, Sunday off - 7 am - 3:30 pm Location Downtown San Diego area Qualifications & Requirements Valid U.S. Driver's License required Bachelor's degree in social work, psychology, human services, or a related field preferred* Previous experience working with homeless populations or in housing advocacy required Knowledge of local housing resources, housing laws, and social services Strong communication, interpersonal, and problem-solving skills Ability to work independently and as part of a team Compassionate and nonjudgmental approach to working with homeless individuals and families Familiarity with data management and case management software is a plus Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook Ability to read and write in English (bilingual or multilingual preferred) Essential Responsibilities (85%) Conduct comprehensive assessments of homeless individuals and families to determine their housing needs, preferences, and eligibility for housing programs Identify and access available housing resources, including shelters, transitional housing, and permanent housing options, and assist clients in finding suitable and affordable housing Guide clients through the application and placement process for housing programs, ensuring all necessary documentation is submitted accurately and in a timely manner Develop and implement individualized housing plans for clients, addressing barriers such as income, mental health, substance use, and legal issues Advocate on behalf of clients to access supportive services, benefits, and community resources necessary for housing stability Provide clients with information and education about their housing rights, responsibilities, and budgeting skills to promote long-term housing stability Prepare and submit regular reports on client progress, program outcomes, and housing trends to support program evaluation and funding requirements Collaborate with other service providers, community agencies, and landlords to expand housing options and support services for homeless individuals Maintain accurate and confidential client records, progress notes, and documentation of housing placements and outcomes Perform other tasks as assigned by department Administrative Management (15%) Adhere to all local, state, and federal guidelines and laws (e.g., HIPAA, OSHA, FLSA) Answer all incoming calls from clients and various providers in a polite and professional manner Respond to all email requests within 72 hours Note: this job description is not designed to cover all activities, duties or responsibilities and may change at any time with or without notice. Core Attributes Proactive Attention to detail Flexible Outstanding customer service Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times Must be able to access and navigate each department at the organization’s facilities About the Organization Downtown San Diego Partnership (DSDP) is a nonprofit organization serving as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s programs include the Property and Business Improvement District (Clean & Safe) and related services, with an annual contractual budget of approximately $13 million. For more information, visit downtownsandiego.org. Our Values Deliver excellent service Be fun and open-minded with a quirky sense of creativity Pursue growth and learning Build honest relationships and communication Nurture a safe work environment Inclusiveness and diversity #J-18808-Ljbffr