Intake Specialist

A law firm is seeking an Intake Specialist to join the team. This is primarily a remote position, outside of initial training and some team days in office in Charleston, SC

Responsibilities:

• Manage inbound calls with a high level of customer service
• Conduct interviews with prospective clients to qualify and gather necessary information
• Complete client intake forms and manage client communication
• Use empathy to connect with prospective clients and help them understand the legal process
• Demonstrate excellent telephone communication skills and the ability to quickly build rapport
• Effectively communicate the services offered
• Work with case management software and other computer programs to manage client information

Requirements:

• High school diploma required
• Experience working in customer service/call center
• Prior experience with a law firm preferred, but not required
• Excellent communication and interpersonal skills
• Ability to empathize with clients who may be in a stressful situation
• Must have a reliable computer and internet connection to work remotely

Benefits & Compensation:

• $18/hr
• Offers a 6% match on 401k contributions dollar for dollar
• This is primarily a remote position, outside of initial training and some team days in office in Charleston, SC