Order Processor - Flooring

Order Processor

Looking to build your career and design your future? You have come to the right place.

The Order Processor is responsible for managing and processing customer orders with accuracy and efficiency. This role ensures that all orders are entered correctly, verified for accuracy, and coordinated with key departmentsincluding Sales, Purchasing, Branch Management, and Warehouseto ensure timely and successful fulfillment. The Order Processor plays a critical role in maintaining accuracy in documentation, supporting production readiness, and contributing to the smooth operation of the order fulfillment process.

Essential Functions

• Accurately enter and process customer orders in the company's order management system (ERP).
• Review and verify order details, including selections and quantities, by comparing all relevant documentation for each project and community scope prior to entry.
• Collaborate with Purchasing, Sales, and Branch Management teams to ensure orders are accurate and materials are available for production.
• Communicate with internal teamsincluding Production, Design, and Warehouseto resolve any order discrepancies or material issues.
• Identify and resolve order discrepancies in a timely manner to maintain data integrity and workflow efficiency.
• Maintain organized and accurate electronic order files, ensuring compliance with company policies and audit requirements.
• Support the development and maintenance of standard operating procedures related to order processing.
• Complete all required daily activities with accuracy and minimal supervision.
• Perform other related duties as assigned to support operational goals.

Additional Responsibilities

• Compare color selection sheets to floor plans and diagrams, verifying proper quantities of raw materials or finished goods have been requested.
• Complete work order forms and compile all required information for crew leaders, drivers, quality control, and accounting.
• Use intermediate math skills to calculate square footage, yardage, linear feet, and other measurements as required for materials ordering and plan review.
• Facilitate model home orders with the Sales team, complete model discount forms, and review orders for completeness and accuracy.
• Order shorts and create deficiency reports as needed; maintain up-to-date electronic folders.
• Communicate effectively with Production, Sales, Design Studio, and Warehouse staff to proactively address potential issues.
• Participate in required meetings and training sessions, maintaining a high standard of professionalism and compliance with company policies.

Education & Experience

Required

• High school diploma or GED equivalent.
• Minimum of 12 years of experience in order processing, data entry, or a related administrative role.

Preferred

• Associate's or Bachelor's degree in Business, Supply Chain, or a related field.
• Minimum of two years related experience and/or training, or an equivalent combination of education and experience.
• Experience in the flooring, cabinet, or construction industry preferred.
• Bilingual (English/Spanish) communication skills a plus.

Skills & Competencies

• Strong attention to detail and accuracy in order entry and data management.
• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.
• Strong organizational skills and time management abilities; capable of working in a fast-paced environment while meeting deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Working knowledge of ERP or order processing systems.
• Experience with 2020 Design software preferred for cabinet order processors.
• Familiarity with inventory and production processes within the construction or building materials industry.
• Demonstrated ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.

Job Competencies

• Basic technology proficiency and ability to learn new systems quickly.
• Professional-level verbal and written communication skills, including the ability to negotiate or coordinate between teams with differing priorities.
• Strong commitment to organization, time management, and process accuracy.
• Demonstrated ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.

Work Environment

• Office-based role with routine collaboration across multiple departments including Sales, Purchasing, and Production.
• May require occasional visits to warehouses, design studios, or job sites for order verification.
• Fast-paced, deadline-driven environment requiring attention to detail and adaptability.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.