Customer Service Associate

Customer Service AssociateThe Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail / hospitality experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.ResponsibilitiesDelivers outstanding customer service to walk-in customers and telephone inquiriesContinuously practices good listening skills with customers, UPS Store team members, and managementTakes ownership of the customer's shipping needs and offers viable choicesTakes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to learn and then teach othersMaintains a clean, organized, and safe working environmentPerforms other duties as assignedQualificationsHigh school diploma or GED requiredRetail / hospitality/ customer service experienceGood communication and people skillsAble to cross-sell and up-sell products and servicesStrong computer skillsOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40+ pounds