Senior Ecommerce Sales Engineer

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email View email address on ziprecruiter.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As a Sales Engineer, you will act as the ecommerce expert between lead generation representatives and Deal Closers. Your mission will be to strategically assess which potential clients could make excellent Pattern partners - auditing prospective partner performance across Marketplaces in different regions, understanding the market growth opportunity through conducting thorough research and providing accurate commercial forecasting to estimate growth potential. Working closely with the global Sales team, you will also be interacting with colleagues all over the world including EMEA, APAC and Middle East. 

This full-time role is based in Lehi, UT, with a flexible hybrid schedule.

What is a day in the life of the Sales Engineer?

• Acquiring new brand partners through identifying high potential accounts.
• Building data-driven, compelling business cases that engage brands and set the right expectations that Pattern can deliver on.
• Working across sales, ads, data science, brand mgmt, finance, and other teams to drive strategies that assist in closing new brand partners.
• Being the subject matter expert on Amazon (& other marketplaces) and Pattern capabilities such that Account Executives always want you on calls to drive confidence in Pattern expertise & the ability to grow their brand.
• Supporting a smooth transition from sales to brand management.
• Proactively coordinate with various stakeholders (domestically & internationally) to prioritize and drive innovative projects .
• Present business cases to potential accounts (executive teams).
• Serve as an expert on all things eCommerce / Amazon to assist in closing deals.

What will I need to thrive in this role?

• 3+ years experience in eCommerce – preferably working in eCommerce at a brand or working for a marketplace (e.g. eBay, Amazon, etc.) on the brand mgmt side (i.e. 1P).
• Deep understanding of 1P strengths & weaknesses and economics.
• Understands key success metrics for a brand in an eCommerce environment.
• Translates data into insights and effectively communicate them with senior stakeholders.
• Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives.
• ​​Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level mgmt level).
• Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and reps are prepped with insights.
• Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs.
• Works efficiently cross-functionally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities.
• Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands.

What does high performance look like?

• You are friendly, trustworthy, and a high-performer.
• You follow through and fast.
• You wow customers time and time again and build immense trust quickly.
• You bring smart solutions to problems and engagements.
• You give 100% and always go the extra-mile.
• You actively volunteer and participate in group collaborations.
• You take full ownership of your projects to completion.
• You proactively identify areas of opportunity and work to execute on them.

What is the team like?

• You will report to the Head of Revenue Operations and work with the other full-time Revenue Operations team members and Sales & Marketing leadership. This team is data-driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. 

What does success look like in the first 30, 60, 90 days?

• Our onboarding process should ensure that within 30 days, employees gain product knowledge and understand our value proposition; by 60 days, they should handle calls proficiently; and by 90 days, they should manage deals and understand customer personas. We need to enhance this process significantly.

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team.
• A video interview with the hiring manager.
• A video interview with the hiring manager.
• An onsite interview/data/demo project with the hiring manager and executive leader.
• Reference checks.
• Executive review.
• Offer.

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples.
• Be ready to talk about how you can add value and be the best addition to the team.
• Focus on mentioning how you would make a difference at Pattern.
• Be prepared to talk about any side projects related to data and analytics.

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.