Communications Dispatcher

Communications Dispatcher

The Communications Dispatcher is a vital part of the Emergency Management & Community Engagement team. As a Communications Dispatcher, the successful candidate must operate a multi-channel radio system receiving and transmitting all information promptly, accurately and in a professional manner at all times. Further duties include but are not limited to: Answering emergency and non-emergency calls for service on a multi-line telephone system, Entering and retrieving information through a Computer Aided Dispatch System (CAD) terminal, Responding to inquiries and complaints and securing emergency assistance in a timely, efficient and professional manner, Contacting and requesting services of wreckers, emergency medical services, fire services and other law enforcement services as well as maintenance and University call out services, operating a computerized information network terminal, entering, and retrieving information through the Virginia Criminal Information Network (VCIN) and the National Law Enforcement Telecommunications System (NLETS) to be disseminated by radio and telephone. Files messages properly and maintains the proper logs and information as necessary.

Essential Functions and Responsibilities

1. The ability to think and speak clearly and concisely under stress.

2. Keep abreast of the current laws related to law enforcement at the local, state and federal levels.

3. Verify and enter information in all Liberty University Department call-out manuals.

4. Make timely notifications or corrections of errors and obstacles in the use of the system.

5. Knowledge of disaster protocol, research and planning.

6. Knowledge of law enforcement, fire and emergency medical dispatch protocol.

7. Operation of a multi-channel radio system.

8. Operation of a multi-line telephone system.

9. Operation of a computer aided dispatch terminal.

10. Must keep accurate records of all radio transmissions and telephone calls.

11. Must utilize VCIN and NLETS properly, efficiently and accurately.

Qualifications, Credentials, and Competencies

Must be at least 21 years old, have current first aid and CPR certifications, and industry knowledge in the field of Emergency Communications operations. Experience as a dispatcher is preferred. Must be able to complete certification as a dispatcher within 1 year of appointment. Must not have convictions for felonies or crimes of moral turpitude and be able to pass random drug testing to maintain employment. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 10 or fewer pounds.

Time Type

Full time

Location

Onsite

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$20.00 - $26.44

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.