Shift Manager

Job Title

Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance

Provides on-the-job training for new employees

Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft

Assists in the supervision of the preparation, sales, and service of food

Forecasts food items. Estimates what amount of each food item will be consumed per shift

Supervises food preparation and service operation while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency

Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness

Ensure that every customer receives world-class customer service

Route deliveries and serve drivers to maximize delivery business and speed

Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)

Completes Closing Procedures

Executes systems and procedures with 100% completeness and integrity

Completes daily and weekly paperwork

Responsible for 100% of the cash drawers at all times during the shift

Receives and stores product

Audits previous shift's systems and procedures for 100% integrity and completeness

Complete preventive maintenance and upkeep on store's equipment and supplies

Performs other related duties as required

Acts and speaks in a professional manner

Treats everyone they encounter with respect

Requirements:

Must be able to read and write and communicate in English

Ability to establish priorities, work independently, and proceed with objectives with minimal supervision

Ability to handle and resolve customer threats and issues

Ability to handle and resolve employee issues

Skills to use a personal computer and various software packages (Word/Excel)

Ability to handle stress and high-volume operations

Supplemental Pay

Tips

Benefits

Flexible schedule

Employee discount

Paid training