Maintenance Technician

Job Description

Job Description

Position Summary:

The Maintenance Technician is responsible for maintaining the physical integrity of his or her assigned asset, under the direction of management. In this role, you must have working knowledge of all aspects of maintenance repair and service including the ability to troubleshoot problems and provide superior customer service. As a Maintenance Technician, you will work with one of our top property management teams to provide exceptional service to all residents.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This is a skilled trade customer service position.

Responsibilities:

• Prioritizes and completes incoming work orders and addresses each in a timely manner.
• Makes decisions on whether to repair or replace damaged property. Estimates completion time and materials needed for repairs.
• Responsible for the completion of all maintenance service requests assigned on a daily basis.
• Works closely with property management team to ensure that inventory includes the required equipment, materials, supplies and services to meet needs.
• Completes in its’ entirety, the make-ready process, for vacant apartments (or homes) as outlined in the Make Ready Checklist and per the instruction of their supervisor(s).
• Ensures all repairs are made pursuant to the Uniform Physical Conditions Standards (UPCS).
• Assists in monitoring all work performed by outside contractors.
• Updates management promptly, with any pertinent work-detail, and assists in the preparation and maintenance of files, records and reports on maintenance operations in an accurate and timely manner.
• Follows all directives given by maintenance supervisor or company management, which may include trash pickup, curb cleansing, routine landscape maintenance, trash-outs, and associated cleaning-work.
• Ensures that all work performed is in compliance with local, state and federal regulations including lead base paint and asbestos abatement.
• Occasionally assesses and repairs items, within the confines of tight/difficult to reach areas, as crawl-spaces, basements and attic-areas of homes and apartment buildings.
• Documents and logs resident complaints and owner damage claims, advising parties of results.
• Follows all established safety/security procedures and standards.
• Responds to after-hours and weekend emergency calls in accordance with company policy and procedures.
• Accountable for consistent adherence to company standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of company materials, supplies, resources, and other assets.
• Performs other duties as required including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.