Personal Lines Client Service Manager II
Arthur J Gallagher & Co
Senior Personal Lines Client Service Manager II
Take your expertise to the next level. As a Senior Personal Lines Client Service Manager II, you'll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You'll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This full-time position offers flexibility for both hybrid and remote work arrangements. Candidates seeking a remote arrangement must live more than 50 miles from our Cape Coral, Florida office.
How you'll make an impact:
- Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
- Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
- Build strong client relationships through proactive engagement, anticipating needs and driving retention.
- Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
- Provide expert guidance on complex coverage decisions and resolve service challenges independently.
- Ensure operational excellence through accuracy, compliance, and continuous process improvement.
- Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
- Leverage data and digital tools to deliver efficient, modern client service.
- Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.
About You:
Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently. Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes. Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance. Communicate effectively with a consultative approach, building trust and simplifying complexity. Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity. Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively. Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery. Collaborate and influence through expertise, supporting team performance without formal authority. Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.
Arthur J Gallagher & CoVacancy posted 1 day ago
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