Customer Support Specialist

Title: Customer Support Specialist

Location: Remote (US-based) — Twin Cities / Red Wing, MN proximity preferred

Company: Red Wing Software (Valstone Portfolio)

About Red Wing Software

Red Wing Software is a specialized provider of accounting, payroll, and financial management solutions designed for agricultural operations and small to mid-sized businesses.

Founded in 1979, the company is best known for flagship products such as CenterPoint Accounting for Agriculture and CenterPoint Payroll. These solutions address the unique financial complexities of the agriculture industry, including enterprise tracking, livestock and crop inventory management, fixed asset depreciation, and Schedule F tax reporting.

About Valstone

Valstone acquired Red Wing Software in mid-2025 to strengthen its agriculture portfolio. Valstone is an industrial software operating company focused on acquiring and growing vertical market businesses.

Leveraging the proven model of its sister company, Valsoft (130+ acquisitions, $3B+ valuation),

Valstone is targeting $200M in run-rate revenue by 2026.

Valstone’s mission is to build industry-leading positions across five key sectors: agriculture, logistics, food processing, bulk materials, and manufacturing, serving as an active operating partner to its portfolio companies.

The Role

The Customer Support Technical Specialist provides timely, accurate, and customer-focused technical assistance to users of our software products. This role serves as a key point of contact for troubleshooting issues, answering product questions, and ensuring a positive customer experience while working closely with internal teams to resolve more complex problems. This role will directly support Red Wing Software’s core agriculture, accounting, and payroll products.

Key Responsibilities

• Take calls from our customers and reseller partners to answer questions regarding proper

usage of Red Wing Software products.

• Help our customers install and/or trouble-shoot installations of the Red Wing Software

products on various Windows operating systems.

• Ongoing product training required to gain proficiency in all Red Wing Software products,

including agriculture, accounting, not for profit and payroll software.• Prioritize calls, research more complex issues, and recommend actions to customers to

correct problems encountered using software.

• Enter information regarding customer calls into the internal customer service calls

tracking system.

• Record customer suggestions and product problems in company’s ticketing system.

• Perform product quality assurance-related testing of newly developed software products

as needed.

• Willing to learn and train customers in a professional services, webinar or classroom

setting.

• Collaborate across Customer Support and other departments to help maintain product

documentation and enhance online customer help resources.

• Demonstrate interest in emerging AI tools and technologies, with a willingness to learn and grow

foundational fluency through hands-on use, training, and experimentation.

Qualifications:

Professional Experience:

• Prior customer service/customer support experience.

• Post-secondary degree.

• Prior experience with accounting software or accounting principles required (e.g., CenterPoint,

QuickBooks, or ag-specific tools).

• Familiarity with the agricultural sector is highly preferred (whether its in a professional or

personal capacity).

Other Attributes:

• Customer Service – Delivers high-quality service; responds promptly to requests; solicits

feedback; genuinely enjoys helping others.

• Problem Solving – Identifies and resolves issues efficiently; listens carefully across varied

communication styles; strong analytical skills.

• Communication & Interpersonal Skills – Communicates clearly at all technical and

organizational levels; presents effectively in one-on-one and group settings; listens actively;

maintains confidentiality.

• Technical Skills – Pursues ongoing training; continuously builds and shares knowledge.

• Teamwork – Balances individual and team responsibilities; open to others' views; gives and

welcomes feedback; fosters positive team spirit.

• Quality Management – Seeks continuous improvement; demonstrates accuracy and

thoroughness.• Ethics – Treats people with respect; keeps commitments; acts with integrity and honesty;

upholds organizational values.

• Motivation – Self-starter; sets and achieves challenging goals; persistent in overcoming

obstacles.

• Planning & Organization – Prioritizes effectively; manages time efficiently.

Practical Details

• Location: Remote (US-based) — driving distance to Twin Cities metro / Red Wing, MN preferred but not required

• Core hours: 9:00 AM – 5:00 PM Central Time

• Position type: Full-time