Bilingual Patient Coordinator (English/Spanish)

Front Desk Patient Coordinator

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patientsand our team. Every employee plays a vital role in living out our promise: We care. You belong.

We are seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic on Poplar St in Rogers, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's needs are met in an effective positive way. This is a full-time position with the schedule of Monday - Friday 8:30 AM - 5:30 PM. Ideally, we are looking for someone who is enthusiastic about creating a warm and inviting atmosphere for our patients and can effectively complete the required administrative work efficiently and accurately.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and ongoings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.

Knowledge and Critical Skills

• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Knowledge of computer software such as Microsoft Office Software.
• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.
• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff.

Required Qualifications

• High school diploma or equivalent required.
• Friendly demeanor and willingness to serve patients is required.
• Bilingual (English/Spanish) ability required.

Preferred Qualifications

• 1 year medical front office experience strongly preferred.
• 1 year customer service experience preferred.
• Experience working with an Electronic Medical Record system (especially eCW) preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays
• Employee Discounts for Care