Senior Informaticist

Role Description

The Senior Informaticist solves complex business problems using data from internal and external sources to provide insight to decision-makers. You will work with analytics, IT, and teams across the organization to improve CenterWell programs and assets by analyzing the customer journey. You will work assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. You will report to the Director of Informatics.

The CenterWell Experience team supports the corporate initiative of enhancing the customer and associate experience across CenterWell segments. This team works with analytics, operations, finance, and digital teams to identify friction points and provide end-to-end visibility to how our customers work with our touchpoints and operations.

You will use your experience of data, modeling, optimization, and reporting tools. You will apply disciplined analytics to assess behavior and improve programs and products to maximize revenue growth and patient and associate experience. You will use advanced or predictive modeling to develop and test cases that improve the outcomes and quality of the programs we offer. You will contribute to more approaches to analytical models as you build knowledge of the business context in which you operate. You will begin to influence the department's strategy and make decisions on issues regarding the technical approach for project components, working without direction and exercising considerable latitude in determining goals and approaches to assignments.

Key responsibilities of the Senior Informaticist include:

• Identify unique insights and solve complex challenges using a variety of data sources.
• Provide reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience.
• Build and present story-driven presentations based on analytics.
• Support complex process improvement and metrics development, contributing to the strategic direction of experience data and reporting.
• Have a foundation in data architecture and reporting.
• Be creative and anticipate next steps in large projects.
• Manage projects, activities, and processes while collaborating with adjacent informatics and data science teams to experience reporting strategy and outcomes.
• Manage requests from team members and partners and set realistic expectations.
• Analyze the cause behind data trends and anomalies, turning insights into clear, data-driven recommendations.
• Uncover data anomalies, discover business insights, and identify opportunities through statistical, algorithmic, mining, and visualization techniques.
• Develop presentations around insights and tell compelling stories with the data, delivering to members at all levels: strategic, tactical, operational, and across departments: marketing, operations, finance, etc.
• Communicate findings, orally and visually, in a way that can be easily understood by business counterparts.

Qualifications

• Bachelor's degree and 5+ years of data analytics experience OR Master's degree and 3+ years of experience.
• Experience with data mining, predictive modeling techniques, and using data to guide outcomes and decisions.
• Advanced experience working with big and complex data sets within large organizations.
• Advanced experience using SQL to analyze complex datasets, owning complex data analysis and transformation processes.
• Advanced reporting and visualization experience, expertise in Power BI or similar reporting tools like Tableau.
• Experience analyzing big and complex data sets within large organizations, including program evaluation and optimization.
• Articulate and present findings to senior leadership.
• Must be passionate about contributing to an organization focused on improving consumer experiences.

Requirements

• This position requires working Eastern Standard Time hours.
• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested.
  • In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Humana, Inc. offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family.
• Benefits include medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.