Java Developer with SABA Experience

Java Developer With Saba Experience

Position: Java Developer with Saba Experience

Location: Austin, TX, Sunnyvale, CA. Duration: W2 Contract

Job Description

• Minimum of overall 7+ years of hands-on experience
• Hands on Java spring boot knowledge
• Should have hands on experience in third party platform Saba.
• Hands on Saba database knowledge.

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's

Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.