Customer Service Representative

Job Description

Customer Service Representative

Hiring Range: $21.88 - $24.63 per hour

About the Position:
This position performs customer service in person and by telephone, data entry, and processing work in utilities. Additionally, incumbents will file records and documents, take payments and monies and account for customer/City funds, maintain related records and accounts, perform research on documents and customer questions, and maintain supplies and forms. Bilingual skills in Spanish and English are a valuable asset for this position. Successful candidates will demonstrate strong communication, attention to detail, and a commitment to providing excellent service to the community. Join our team and help create a service-focused workplace built on excellence and strong customer relationships!

About the Customer Service Division:
Customer Service is a division of the City of Grand Junction's Finance Department. It is responsible for managing and administering the billing and collection of utilities, including water, sewer, trash, recycling, and irrigation services, for residents and businesses within the city limits and the 201 Persigo area. In addition to billing and collections, Customer Service is responsible for establishing and maintaining utility accounts, issuing service orders for new connections and disconnections, and responding to customer inquiries and concerns related to utility services. The team is committed to providing high-quality customer service and ensuring the accuracy of billing and meter readings. Overall, the Grand Junction Customer Service division plays a critical role in ensuring the smooth operation of the city's utility services and supporting the quality of life for its residents and businesses.

What You'll Do:

• Responsible for assisting with a variety of routine customer service and administrative support functions, including responding to general and specific inquiries from customers regarding regulations, policies, and procedures.
• Research and respond to inquiries and direct customers to the appropriate City divisions and departments.
• Process and enter information on assigned databases and departmental software systems.
• Complete work orders; perform appropriate tags and shut offs to specific customer utility accounts.
• Monitor and track delinquent utility accounts; calculate payment schedules and fees using established formulas.
• Collect and process a high volume of utility, departmental, and miscellaneous cash receipts.

To view the full Customer Service Representative Job Description, click here.

What We're Looking For:

• One (1) year of general accounting and/or customer service experience.
• High School Diploma or G.E.D.
• Proficiency with 10-key adding machine.

Other combinations of experience and education that meet the minimum requirements may be substituted.

The selected candidate must comply with the City of Grand Junction's Payment Card Industry (PCI) standards for handling and securing payment card information.

Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

City Employee Health Clinic:

The City is committed to supporting the health and well-being of employees and their families. Our near-site Sage Health & Wellness Center offers free or low-cost healthcare services for employees and dependents enrolled in a City health plan. Services include preventive care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling. The clinic also offers wellness programs, challenges, and classes that empower employees and their families to stay healthy and thrive.


Explore the Area:

Grand Junction, Colorado, is the key access point to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction was named for the convergence of the Gunnison River and Colorado River. Over 1.5 million acres of public lands connect the area's alpine terrain with the dramatic high desert, nourished by powerful rivers that sustain the vibrant agriculture industry. Opportunities for outdoor adventures are abundant in every season due to the year-round temperate climate. Home to "Nature's Trifecta," Grand Junction is surrounded by the Colorado National Monument - a mini-Grand Canyon, Rattlesnake Arches - the second-largest concentration of natural arches in the world, and the Grand Mesa - the largest flat-top mountain in the world. Agritourism, art and history, boutique shopping, and trendy restaurants complement the outdoor recreation scene. With a population over 160,000 in Mesa County (over 70,000 within the City limits), Grand Junction has all the city amenities you expect with a hometown atmosphere that is friendly and comfortable. See Visit Grand Junction for more information.


At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at View phone number on click.appcast.io.

About Us

What We Offer:


We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life harmony, including 32 days of paid annual leave to be used for personal and/or sick days, 11 paid holidays, health insurance options, employer-matched retirement, a City employee health clinic, a City employee child care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.

To view more information about our benefits visit:

About the Team

The City of Grand Junction Finance Department includes the operations of Finance Administration, Budget, Accounting, Financial Reporting, Grants Administration, Tax Administration, and Municipal Court. The Finance Department provides a wide range of services that help ensure City resources are managed with integrity and accountability in alignment with the City's strategic plan.