Automotive Service Advisor

Job Description

Job Description

Service Advisor – Walt Massey Kia

Come Work for the Best!

If you’re looking for a rewarding career in the automotive industry, we invite you to apply today and join the Walt Massey family. We are committed to delivering an extraordinary automotive experience for every customer, and our Service Advisors play a key role in making that happen.

At Walt Massey Kia, we set our team members up for success through comprehensive, position-specific training, hands-on experience, and ongoing professional development.

• Health insurance

• Dental and vision insurance

• 401(k) plan

• Paid holidays

• Paid vacation time

• Paid training

• Oversee service orders and manage the flow of the Drive Lane to ensure prompt and efficient customer service

• Take ownership of the customer experience and create positive, lasting impressions

• Provide concierge-level support for customer inquiries, both in person and by phone

• Ensure technician time is effectively scheduled and consistently sold

• Distribute work efficiently among technicians

• Answer customer questions regarding vehicle concerns, warranties, services, and repairs

• Maintain Customer Satisfaction Index (CSI) at or above company standards

• Assist with diagnosing vehicle issues and ordering necessary parts and tools

• Oversee warranty administration and support training and supervision within the service department

• Reinforce company policies and maintain compliance with all applicable laws and regulations

• Maintain strong relationships with manufacturers and promote positive employee relations

• Organized, friendly, and professional demeanor

• Demonstrated leadership or management ability

• Strong time management and multitasking skills

• Excellent communication and customer service skills

• Professional, well-groomed appearance

• Proven record of service and/or sales success

• Strong history of positive customer satisfaction results

• Team-oriented, self-motivated, and able to work with minimal supervision

• Valid driver’s license with a clean driving record

Walt Massey Kia is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.