Lead Concierge

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary" Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence." Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Ensures the flawless information about each treatment, delivery of exceptional service in scheduling of massages appointments, information about the retail products and sales of retail products. How You Will Create the Extraordinary Initiate and engage in conversations in a professional and friendly manner. Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service. Ensureconfidentiality with respect to guest and employee information. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, servicestandardsand linen running for both male and female spa facilities. Provides excellent guest experience, answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours. Assistsmanagers in creating schedules to ensureappropriate staffinglevels according to businessvolumes,i.e.special events, holidays, weekends, groups, etc. Is a role model for treatment enhancements and productrecommendations. Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services. Is a liaison for retail team members andsupports training, education, and upholds SOP service standards with them. Conducts onboarding training with new team members including product and treatment knowledge training programs. Supports performance review input. Resolve and document problems, provide open communication. Support coordination of the activities of team members.Provide information and assist employeesand foster good employee relations. Supervise maintenance and sanitationstandardofresponsibleareasincluding but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas. Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salonmanagerto resolvework relatedconflicts. Reviews and determinesappropriate resolutionensuring policy and procedures are consistently followed. Handles guests with problems prior to a supervisor intervention Maintain knowledge and understanding of treatments/physiological effects/contraindications. Maintain spafacilityby performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanityareaand all surrounding areas). Uphold spa decor bymaintainingthe set-up and cleanliness of the guest spaces and break room areas. Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress. Ensureguestsservices are started on time and end on time. Ensure all guest checks are closed out in an efficient and accurate manner. Ensure team members are on time for their day, their guests, and in theirappropriate room/stationat all times. Communicate and describe in an articulate manner the spa & salon offerings and their benefits. Provides management team with inventory support for linens and operational products. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity,beautyand a healthy lifestyle) Understand that as a representative of the Spa & Salon they willmaintaina healthy, fit appearance and a positive attitude. Maintain a clean, safe, stocked andwell-organizedwork area Assistin all areas of the spa and salon operation as directed by management Perform othertasks asassigned byManageror Supervisor. Wage: $15.00 per hour What You Will Need PreviousSpa experience Recommended (1-2 year minimum) Must be able to read,writeand interpret inventory,purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products. High school diploma or equivalent Excellent, reading writing and oralproficiencyin the English language An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professionalimage. Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

Must be able to stoop,bendand reach. Must be able to listen and respond to visual and aural cues. Movingworkoutequipment,largeboxesorcartsofsupplies TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment