Forward Deployment Engineer

Role Description

As a Forward Deployment Engineer , you'll be the technical face of our company for customers from day one. You'll sit at the intersection of engineering and customer success — deeply understanding our AI/ML platform and ensuring customers integrate it successfully into their existing workflows. This is a high-impact, high-visibility role where your work directly shapes customer outcomes and informs our product roadmap.

• Own the end-to-end technical onboarding experience for new enterprise customers, from kickoff through successful integration
• Build and maintain integration scripts, tooling, and documentation to accelerate customer time-to-value
• Serve as the primary technical point of contact during the onboarding phase, translating customer requirements into actionable engineering solutions
• Diagnose integration issues across customer environments (APIs, data pipelines, cloud infrastructure) and drive them to resolution
• Collaborate closely with product and engineering to surface customer feedback and influence the roadmap
• Develop reusable onboarding playbooks and internal tooling to scale the deployment process
• Travel to customer sites occasionally for critical onboarding milestones or technical workshops

Qualifications

• 3–6 years of experience in a software engineering, solutions engineering, or technical implementation role
• Strong proficiency in Python and/or another backend language; comfort reading and writing production-quality code
• Experience with REST APIs, webhooks, and common integration patterns
• Familiarity with cloud platforms (AWS, GCP, or Azure) and data infrastructure tools
• Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders
• Self-starter mentality with strong project management instincts; able to juggle multiple customer engagements simultaneously
• Genuine curiosity about AI/ML and enthusiasm for helping customers unlock value from cutting-edge technology

Requirements

• Prior experience at an AI/ML or developer tools company
• Familiarity with LLMs, vector databases, or ML model deployment
• Experience with enterprise software environments (SSO, VPCs, data residency requirements)
• Background in customer-facing engineering roles (forward deployment, solutions engineering, professional services)

Benefits

• Direct influence on product direction — your customer insights will shape what we build
• High ownership from day one with a clear path to senior or team lead roles
• Competitive salary, equity, and benefits
• Collaborative, low-ego team that values craft and customer obsession
• A fast-growing environment where you can help shape the company and product
• An entrepreneurial-minded team that supports risk, intuition, and hustle
• A hands-off management approach so you can focus and do your best work
• An opportunity to make a big impact in a transformative industry
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture
• Opportunity to work on a life-changing product that millions of people use
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio