Field Service Administrator - Tractor

Monday - Friday 6:30 AM - 4:30 PM; after‑hours call support on a rotational basis. Position Overview The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and technicians in their related functions to better enable personnel to provide the best service repairs available in the industry. Responsibilities Initiate, maintain and process work orders from open to close Achieve high levels of customer satisfaction, employee engagement and profitability Ensure all work orders comply with SOPs for service operations, including: Proper PO#s SIMS entries Outside purchase order management Warranty compliance PI/PSP compliance Answer field service office phone calls Issue PO#s to vendors for sub‑let work and materials, and account invoices upon receipt Prepare work‑orders for warranty processing, including report, pictures and claim stories Advise PSR’s of their customer machines being repaired in the field Communicate with customers on repair status and related business Scan necessary work order documents Comply with work rules and company policies Handle special projects as deemed necessary Maintain monthly jobs exception report Conform to industry and company performance metrics and benchmarks Process all credit card and third‑party billing systems (ARIBA) Qualifications 3‑5 years of administrative and customer service experience in the heavy equipment industry Advanced user of all Microsoft Office products, including Excel Working knowledge of SIMS, SIS2.0 and DBSI is a plus Accounts receivable and payable experience is a plus Exceptional communication and interpersonal skills Excellent organizational skills Ability to maintain effective communication with customers to sustain high customer loyalty Compensation and Benefits $25.00–$29.00 per hour. Health, Dental, Vision, Disability, and Life Insurance 401(k) Paid Holidays Paid Parental Leave and Funeral Leave Paid Time Off (80 hours of PTO prorated) Education Assistance Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance, and Identity & Fraud Protection Employment Conditions This position works primarily in an office environment during most of the shift; occasional desk work, telephone calls, and written communication via keyboard. Noise level in the shop environment is moderate; office noise is low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. Physical demands include long periods of sitting at a desk and answering telephone calls. Reasonable accommodations may be made for individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Altorfer Inc.