Maintenance Manager, Charleston and Kiawah Island

Maintenance ManagerThe Maintenance Manager is the in-market execution owner of Pacaso's Internal Maintenance function, a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso's luxury standards.Operating as Pacaso's internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care.Key ResponsibilitiesReceive, triage, and execute assigned maintenance work orders across a portfolio of homesComplete handyman repairs within defined scope, quality, and safety standardsDiagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendationsEnsure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home StandardsPartner with the Maintenance Coordinator to manage scheduling, routing, and daily execution prioritiesRespond to urgent and in-stay issues with speed and professionalismMaintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomesCommunicate clearly on timelines, status updates, and completion outcomesEnsure all repairs contribute to homes being consistently stay-ready, safe, and fully functionalIdentify and address root causes to prevent repeat issuesSupport Asset Managers in maintaining Pacaso Home Standards through high-quality executionFlag risks, recurring issues, and preventative maintenance opportunities proactivelyTrack labor, materials, and completion notes accuratelyEnsure maintenance work is properly logged for property billingQualifications5–8+ years of experience in residential maintenance, handyman services, or property operationsStrong troubleshooting skills across home systems, appliances, and general repairsExperience working in high-end or luxury residential environments preferredAbility to prioritize and execute in a fast-paced, high-volume environmentStrong attention to detail and commitment to quality workmanshipComfortable using work order systems, mobile tools, and basic technology platformsExcellent communication skills and professionalism when working in occupied homesMust be able to lift 50 poundsMust reside in or near Charleston, Johns Island or Kiawah Island, South CarolinaCompensation$85,000 salary and equity (RSU's)