General Manager- Miguel's Jr.

General Manager

Employer: Miguel's Jr.

Location: Redlands, CA

Salary: $25 - $29/hr

Status: Full-time

Job Description

Miguel's Jr. stays true to who we are with our WHY, or our purpose: We create positive experiences and opportunities around the LOVE OF FOOD, FAMILY, AND SERVICE.

If you are ready to change your life for the better, come be a part of our team! Here at Miguel's, you will find more than just a job. We are a family and a team with goals and aspirations!

We offer an excellent compensation and benefits package, including:

• Great Compensation (DOE)
• Paid Time Off (PTO) & Paid Sick Leave
• Low-Cost Insurance benefits (Medical, Dental, Vision Plans)
• Company Paid Life Insurance
• 401(k) Plan with Awesome Company Match
• One Year Anniversary Day
• Free Employee shift meal
• And much more!

General Manager Position Summary:

The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development. The General Manager builds, leads, and develops a high-performing leadership team, including the AGM, Shift Supervisors, and restaurant team members across BOH and FOH.

Essential Duties and Responsibilities: Operational Leadership

• Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service.

• Oversees all restaurant operations, ensuring adherence to company systems, procedures, and operational standards.

• Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals.

• Manage third-party delivery services and ensure the same quality of food and guest service, identify operational opportunities, and implement action plans to improve performance, efficiency, and profitability.

Training & Leadership Development

• Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors.

• Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development.

• Manages all training requirements for team members through Ole Academy and other sources.

• Leads by example through hands-on coaching, performance feedback, and reinforcement of company vision and values and expectations.

• Regularly discusses performance and supports career development planning for leadership team members.

Service Standards & Compliance

• Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.

• Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations.

• Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures.

• Responsible for managing guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.

• Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time.

Team Leadership & Scheduling

• Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts.

• Creates effective schedules that align staffing levels with business needs while maintaining labor targets.

• Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed.

• Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention.

Safety, Compliance & Facility Oversight

• Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards.

• Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements.

• Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.

• Oversees facility condition, security systems, and the coordination of maintenance needs.

Collaboration & Communication

• Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans.

• Partners with support teams (HR, Training, Operations, Facilities) to ensure alignment and execution of company initiatives.

• Promotes open, clear, and consistent communication with team members to support engagement and operational success.

• Represents the brand professionally within the community and supports local marketing and community engagement efforts.

• Completes other duties assigned by the Area Coach.

• Obtains ServSafe Certification within 30 days of hire.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.

• Proven ability to lead, coach, and motivate high-performing teams.

• Strong operational, financial, and problem-solving skills.

• Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.

• Flexible availability, including nights, weekends, and holidays.

• Intermediate computer skills, including MS Office (Excel, Word, Outlook).

• High School Diploma or equivalent.

Key Competencies

• Guest-Centered Mindset

• Team Leadership & Coaching

• Communication & Coordination

• Problem Solving

• Reliability & Follow-Through

• Compliance & Safety Awareness