Digital and Social Media Specialist

ICF is seeking a Digital and Social Media Specialist to support a marketing and communications campaign through the development, execution, management, and evaluation of digital and social media strategies. The successful candidate will help advance campaign goals by creating compelling digital content, implementing social media marketing tactics, increasing audience engagement, driving website traffic, and supporting outreach to target populations. This role requires a communications professional with strong writing, editing, digital content development, social media listening, engagement tool, and social media management experience. The Digital and Social Media Specialist will support campaign strategy, messaging, content planning, audience engagement, digital outreach, performance tracking, and reporting. The ideal candidate understands platform-specific best practices, content formats, social media algorithms, audience behavior, social media listening and engagement tools, and how to use data to improve campaign effectiveness. What You’ll Do Support the planning and implementation of marketing and communications campaign activities across digital and social media channels. Develop, manage, and optimize high-profile social media content aligned with campaign goals, messaging, audiences, and brand requirements. Implement social media marketing strategies to increase engagement, expand reach, and drive traffic to campaign websites, microsites, and digital properties. Support the development of campaign communication strategies, messaging frameworks, digital outreach plans, content strategies, and editorial calendars. Create, edit, publish, and optimize digital and social media content tailored to platform-specific audiences, formats, algorithms, and best practices. Use social media listening, engagement, and analytics tools to monitor campaign conversations, audience sentiment, engagement trends, emerging issues, and performance data. Conduct research on target industries, audiences, and market development strategies to ensure campaign outreach reaches priority populations. Prepare campaign performance summaries, metrics updates, insights, and recommendations in collaboration with communications, creative, technical, analytics, and client-facing teams. What You’ll Bring Required Qualifications Bachelor’s degree in marketing, communications, digital media, journalism, public relations, or a related field or equivalent experience. 4+ years of relevant professional experience to include experience creating, editing, publishing, and managing digital and social media content for marketing, communications, digital outreach, or public-facing campaigns. U.S. Citizenship required by the Federal government for this position. Preferred Qualifications Experience supporting federal, state, local, nonprofit, public health, energy, environment, education, or other mission-driven marketing and communications campaigns. Experience designing, building, or developing content for campaign microsites. Experience translating technical or complex subject matter into clear, engaging digital content. Experience working in a client-facing consulting environment. Familiarity with paid, organic, and integrated digital media strategies. Experience applying accessibility, plain language, and inclusive communications best practices. Familiarity with Washington, DC-area stakeholders, organizations, media markets, or public-sector audiences. Familiarity with workforce development and recruitment marketing programs. Professional Skills Experience developing and managing social media content for high-profile campaigns, organizations, clients, or public-facing initiatives. Experience implementing social media marketing strategies to increase engagement, expand reach, and drive website traffic. Experience developing communication strategies, messaging, digital media content, outreach materials, content calendars, campaign reports, audience personas, digital outreach plans, or marketing campaign materials. Strong understanding of social media trends, platform-specific best practices, content formats, algorithm behavior, digital engagement strategies, audience growth tactics, and social listening practices. Ability to use social media listening, engagement, and analytics tools to identify trends, monitor sentiment, support community engagement, assess campaign impact, and translate performance data into actionable recommendations. Ability to think creatively and contribute to solutions for clients’ communications challenges, including new approaches to influencer engagement or ways to visualize complex information. Excellent written and verbal communication skills. Strong editorial judgment and attention to detail. Strong organizational skills and ability to manage multiple deadlines, deliverables, and campaign priorities. Ability to work collaboratively with multidisciplinary teams. Sound judgment when managing public-facing content and high-visibility campaign communications. Ability to work independently while aligning with project, client, and brand requirements. Work Environment / Location This is a DC area-based position with the opportunity to meet with clients and partners at client sites and partner office locations. This role must be supported within a commutable distance of ICF-established offices; hybrid work is fully supported. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00 DC Remote Office (DC99) Need help? We're here: View email address on click.appcast.io About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.