Field Technician - Transit Bus Equipment

Job Description Job Description Field Technician - WMATA Bus Equipment
Job Overview
We are seeking a skilled Field Technician to service, maintain, and repair low voltage transit equipment on WMATA buses. This position involves working at 8 WMATA bus garages throughout the Washington DC metropolitan area, focusing on critical fare collection and transit systems including validators, fare boxes, tablets, and switches.
Key Responsibilities
Equipment Maintenance : Service and maintain low voltage transit equipment including validators, fare boxes, tablets, switches, and related systems on WMATA buses
Field Service : Perform on-site troubleshooting, diagnostics, and repairs at bus garages and transit facilities throughout the DC area
System Installation : Install, configure, and upgrade fare collection hardware and software systems for bus-mounted equipment
Preventive Maintenance : Conduct routine maintenance schedules and system health checks to ensure optimal equipment performance
Technical Support : Provide technical assistance and basic training to WMATA maintenance staff and bus operators
Documentation : Maintain detailed service records, repair logs, and maintenance activities for all equipment serviced
Safety Compliance : Follow all safety protocols and procedures when working in active bus maintenance facilities
Response Time : Meet 2-hour response time requirements for Metro Bus Maintenance requests during weekdays
Service Level Management : Ensure no more than 10 buses remain out of service due to pending warranty support
Service Coverage Areas
Primary Locations : 8 WMATA garages including:
Andrews
Bladensburg
Cinder Bed
Four Mile
Landover
Montgomery
Shepherd Parkway
Western
Qualifications
Required:
Associates degree in Electronics, Electrical Technology, or related technical field
2+ years of field service experience with low voltage systems or electronic equipment
Strong knowledge of electronic circuits, diagnostic tools, and repair techniques
Familiarity with public transportation systems and fare collection technology preferred but not required
Valid drivers license with clean driving record
Ability to work independently with minimal supervision
Schedule flexibility is essential : Must be willing and able to work all shifts (day, evening, night), weekends, holidays, and overtime as needed for emergency repairs and system maintenance
Preferred:
Experience with transit systems or public transportation equipment is a plus
Knowledge of point-of-sale systems, card readers, or payment processing equipment
Understanding of industry regulations and safety standards
Excellent problem-solving and communication skills
Customer service experience
Physical Requirements
Ability to lift and carry up to 50 lbs of equipment and tools
Comfortable working in active bus maintenance garage environments (indoor/outdoor conditions)
Ability to work around moving buses and in maintenance bay areas
Capable of standing, kneeling, and working in various positions for extended periods
Manual dexterity for handling small electronic components and tools
Work Details
Salary Range : $25.00 - $28.00 per hour
Schedule : Sun-Thu 7pm-4pm (Overtime will be required occasionally)
Schedule Flexibility Required : Must be available for rotating weekends, holidays, and emergency calls as needed to maintain critical transit systems
Location : 8 WMATA bus garages throughout the Washington DC metropolitan area
Travel : Assigned coverage area but may need to assist at other garages during shifts (company vehicle provided)
Environment : Active bus maintenance garages and operational transit environments
Benefits : Cell phone allowance ($50), mileage reimbursement at standard mileage rate
Service Expectations
Address service tickets within 24 business hours
Support fleetwide hardware upgrade campaigns without impacting day-to-day warranty operations
Maintain inventory readiness with all necessary components and assemblies for immediate repairs
Provide seamless coverage and rapid resolution to meet WMATAs operational expectations
Work Schedule will be discussed during screening. Must be open to work days or nights.
This position is part of ESP Enterprises commitment to supporting WMATAs additional one-year warranty service requirements across the Washington DC area transit system.