ASSISTANT STORE MANAGER - COMPUTER SERVICES

Job Description

Job Description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

ABOUT THE ROLE

We are currently seeking self-motivated, results oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. At Micro Center, our core promise is to take care of our associates and customers—a commitment that continues to drive our success. If you’re energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next-generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.

This role is responsible for overseeing the daily operations, safety, and overall performance of the service department, ensuring company policies, procedures, and customer service standards are consistently met. The position focuses on achieving key business objectives, including customer satisfaction, sales growth, productivity, expense management, and profitability through effective budget and operational control. It also involves recruiting, training, scheduling, and developing associates while maintaining required technical certifications and fostering a high-performing team environment. 

WHAT YOU'LL DO

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed

WHAT WE'RE LOOKING FOR

• 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Ability to execute corporate initiatives and analyze the competition
• A college degree is preferred
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
• Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets

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Equal Opportunity Employer
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