Care Coordinator

SCAN Care CoordinatorFounded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.The JobThe Care Coordinator will contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs. Focus on addressing members' care coordination needs, processing referrals and services, and supporting navigation of the healthcare system.You WillPerform assessments and screenings to determine and provide appropriate interventions and referrals.Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi-Cal SCAN beneficiaries and other SCAN members as needed.Use motivational interviewing techniques to understand and accurately address member goals and concerns.Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience.Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or case notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials.Demonstrate critical thinking skills to resolve issues with members, providers, and vendors.Coordinate care and/or services through collaboration with county offices and governmental agencies (e.g. Social Security Administration, Department of Public Social Services, LA County Department of Mental Health) as needed.Exhibit professionalism and empathy in all interactions with members and provider partners.Utilize department desktop procedures, workflows, job aids and training material.Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.Possesses beginning-to-working knowledge of subject matter.We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.Actively support the achievement of SCAN's Vision and Goals.Other duties as assigned.Your QualificationsHigh School Diploma required Some college preferred.0-3 years working in healthcare/customer service.Use motivational interviewing techniques to understand and accurately address member concerns.Ability to work in an environment where continuous coaching and feedback is the standard practice.Basic interpersonal skills, including excellent written and verbal communication skills.Basic organizational skills.Basic critical thinking skills.Ability to collaborate effectively within a multidisciplinary team.Ability to appropriately maintain confidentiality.General understanding of CMS and DHCS regulations.General knowledge of medical terminology and abbreviations.General knowledge of local community resources for seniors.Spanish strongly preferred Conversational (Oral), Reading, Writing.Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Team) are required.SCAN TempWhat's in it for you?This is a temporary opportunity for a limited period of timeBase Pay Range: $21.78 to $25.00 hourlyWork Mode: Mostly RemoteMedical BenefitsPaid Sick TimeExcellent 401(k) Retirement Saving PlanRobust employee recognition programAn opportunity to become part of a team that makes a difference to our members and our community every day!We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.