Manager Environmental Services Hospitality / EVS

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching

Position Summary

The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.

Reporting Structure

• Reports to: Hospitality Director, Environmental Services 
• Matrix Reports to: Hospital Chief Operations Officer 
• Direct Reports: Yes 

Key Responsibilities

Quality & Compliance

• Evaluate existing systems and processes and recommend improvements. 
• Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards. 
• Maintain adherence to corporate integrity and compliance programs. 
• Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment. 

Operations

• Lead daily Environmental Services operations across patient and non-patient areas. 
• Manage assigned square footage and cleaning responsibilities. 
• Prepare departmental records, reports, and analyses, including bed turnaround metrics. 

Patient Experience

• Promote positive patient interactions and service excellence. 
• Support HCAHPS goals and patient satisfaction initiatives. 
• Participate in service recovery efforts when needed. 
• Act as a liaison between patients, physicians, staff, and Environmental Services. 

Leadership & Staff Development

• Recruit, train, develop, and evaluate Environmental Services team members. 
• Conduct competency assessments and performance reviews. 
• Coach and mentor staff to improve performance and engagement. 
• Drive employee engagement and accountability. 

Financial Management

• Manage departmental budgets and productivity targets. 
• Oversee purchasing of chemicals, equipment, linen, and supplies. 
• Ensure accurate GL coding and financial reporting. 
• Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals. 
• Maximize use of HealthTrust contracted vendors. 

Growth & Innovation

• Identify and implement innovative services, equipment, and processes. 
• Stay informed about industry best practices and advancements. 

Qualifications

Required

• High School Diploma 
• Minimum 3 years of Environmental Services management experience 
• Strong leadership and team management skills 

Preferred

• College Degree 
• Knowledge of hospital operations 
• Knowledge of healthcare financial metrics 

Core Competencies

• Honor Mission and Values 
• Communicate with Impact 
• Build Strategic Relationships 
• Lead and Develop Others 
• Effective Decision Making 
• Manage Change Successfully 
• Drive Execution and Financial Results 
• Service and Quality Excellence 

Physical Requirements

• Frequent standing, walking, and bending 
• Occasional lifting and moving equipment 
• Ability to work in hospital environments 
• Exposure to cleaning chemicals and varying temperatures 

Travel Requirements

• Occasional travel may be required 

Patient Care

• No direct patient care responsibilities 

Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN

What We Offer

• Competitive salary 
• Comprehensive benefits package 
• Growth opportunities within a respected healthcare organization 
• Opportunity to make a direct impact on patient experience and safety