Customer-Facing Project Manager

Customer-Facing Project ManagerApplylocations:

Fremont, CAtime type:

Full timeposted on:

Posted Todayjob requisition id:

R54447## Hyve Company OverviewHyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Job DescriptionJob Description: Customer-Facing Project Manager (Onboarding & Delivery)Full time3 days in office 2 days remoteAt Hyve Solutions, we partner with some of the world's leading technology companies to deliver scalable infrastructure and operational excellence. We're looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You'll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes. What You'll Do Own the Customer Experience

• Serve as the primary point of contact for customers throughout onboarding and project delivery* Build trusted relationships and ensure clear communication, alignment, and confidence* Lead customer-facing meetings including onboarding, status updates, and executive reviews* Proactively manage expectations, risks, and escalations

Drive Project Delivery

• Develop and manage project plans, timelines, and deliverables aligned to customer and business goals* Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity* Coordinate cross-functional teams to ensure on-time, high-quality delivery

Translate Customer Needs into Action

• Lead discovery sessions to define business, technical, and operational requirements* Convert customer requirements into actionable plans and aligned internal execution* Ensure alignment between customer expectations and Hyve's capabilities

Ensure Readiness & Execution

• Validate that all key inputs are in place, including data, integrations, and operational readiness* Identify and resolve gaps that may impact timelines or delivery quality

Lead Governance & Decision-Making

• Manage risks, issues, and dependencies across projects* Drive alignment on priorities, trade-offs, and delivery plans* Ensure customer requirements are clearly defined, validated, and feasible before execution

Support Successful Launch & Stabilization

• Lead go-live readiness and transition to operations* Support post-launch stabilization and ensure customer success

Improve & Scale

• Capture feedback and lessons learned to improve delivery processes* Contribute to scalable, repeatable onboarding frameworks

What You Bring

• 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)* Experience managing customer relationships, including executive stakeholders* Experience with onboarding, implementation, or integration projects* Strong communication, stakeholder management, and problem-solving skills* Ability to manage multiple projects in a fast-paced environment* Familiarity with Agile, Waterfall, or hybrid delivery approaches* PMP or similar certification is a plus

Who You Are

• A customer-first thinker who measures success through customer outcomes* A strong communicator who bridges business, technical, and operational teams* Highly organized and execution-focused* Comfortable working in dynamic environments* A proactive problem-solver* Passionate about scalable, repeatable processes* Willingness to travel domestically and internationally to support project sites may be required as business needs

Compensation: The anticipated base salary range for this position is $100,000-125,000 annually .Actual compensation will be determined based on experience, skills, qualifications, and business needs.

J-18808-Ljbffr