Customer Service Representative - State Farm Agent Team Member

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
I opened my agency in October of 2019, just months before COVID reshaped everything. Those early days were challenging, but they strengthened our resilience and set the tone for how we operate today. After spending 10 years as a State Farm team member, I brought deep company experience into building an agency that could weather change and continue to grow. Today, our team includes nine people, and were actively working toward opening a second location and expanding the team even further.

I was born and raised in Northern Indiana and earned my bachelors degree from Indiana University in Small Business and Entrepreneurship, along with a double major in Human Resource Management. Im married to my high school sweetheart, Ashley, and we have two boys, James and Michael. Giving back is important to uswe donate time to Cultivate Food Rescue and stay involved in community events throughout the year, including a Cars & Coffee event I host in partnership with the Studebaker National Museum.

For our team, we offer a flexible allowance package that lets employees choose a mix of benefits including health insurance, supplemental coverage, life insurance, and retirement plans, along with unlimited time off. Our culture is intentionally family-focused and team-driven. I lead as a servant leader and work hard to put our people in positions to succeed and advance. We operate with love, grace, and supportpaired with accountability, positivity, and a commitment to excellencebecause our team deserves it, and so do our customers.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Donovan Hawkes - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.


RESPONSIBILITIES:

• Answer phones, transfer to appropriate team members.
• Answer customer inquiries and provide policy information.
• Assist with other customer services tasks as assigned by Agent.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ideal schedule would 4-5 hours per day, possibly 10am-2pm or 11am-3pm. Flexible on hours.