Technical Support Representative 2

Overnight Technical Support Specialist

Shift: 10:00 PM to 7:00 AM | Weekend availability required

We are seeking an Overnight Technical Support Specialist who can independently troubleshoot technical issues, monitor alarms, and support customers during overnight hours.

Key Responsibilities

• Troubleshoot connectivity issues, equipment defects, installations, and system alarms by phone, email, and chat.
• Remotely configure and test client equipment.
• Walk customers through step-by-step troubleshooting and corrective actions.
• Monitor and respond to system alarms, identifying potential equipment or system issues.
• Escalate complex technical problems to higher-level support teams.
• Coordinate onsite service calls, including scheduling, access details, and technician dispatch.
• Document customer interactions, troubleshooting steps, resolutions, and escalations in service tickets and internal systems.
• Maintain accurate records across multiple databases and applications.

Qualifications

• Previous technical support, help desk, NOC, or remote troubleshooting experience.
• HVAC, building automation, controls, or energy management system experience strongly preferred.
• Experience monitoring and responding to alarms.
• Strong remote troubleshooting and problem-solving abilities.
• Comfortable determining when an issue requires escalation or onsite service.
• Strong communication and documentation skills.
• Ability to work independently with minimal supervision.

Schedule

• Overnight shift: 10:00 PM to 7:00 AM
• Weekend availability required.
• One weekend day off.
• Ideal candidates are comfortable working overnight, late-night, and weekend schedules.

#westpriority26

This is a Contract to Hire position based out of Round Rock, TX 78665.

The pay range for this position is $22.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Round Rock, TX 78665.

This position is anticipated to close on Nov 24, 2026.

This is a fully onsite position in Round Rock,TX 78665.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.